Abel Serrano Email & Phone Number

Brandon, FL, US

Tampa, Florida, US

- Working with multiple restaurants across the states and providing support for their POS (Point of Sale)systems- Responsible for troubleshooting networking, user management, account management & quality of life tips as well to maximize their Terminals- Also being part of a team with includes engineers, level 1, 2 & 3 for whenever an issue arises that.

• Handled approximately [150] outbound and inbound sales-related callsper week to qualify individuals interested in purchasing insurancecoverage.
• Recommended type and amount of coverage based on analysis ofcustomers' circumstances using persuasive sales techniques.
• Sought out new clients and developed client relationships throughnetworking, direct referrals, lead databases and cold calling.
• Customized existing insurance programs to suit individual client needsby analyzing specific requirements.
• Analyzed retention, loss ratio trends and sales volume to identify areasfor improvement.
• Conducted research on insurance packages and investment options togenerate client recommendations.

• Scheduling / adjusting appointments for veterans.
• Acted as the first point of contact and set appointments for prospectiveclients.
• Addressed client inquiries and updated database information.
• Handled complaints and questions, and redirected calls to other teammembers as appropriate.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Entered daily data in computer systems and documented officeactivities.

GB

* Processed, verify and control data entry operations in an organization.* Allocated and distribute data work to data entry clerks.* Converted and process and enter informational data into standard code sheets.* Assisted and support projects implementation manager in data entry operations.* Coordinated and assist project team members in resolving data.

Nashville, Tennessee, US

Utilized automated systems to log and retrieve information. Performs accurate and timely data entry of electronic faxes.. Initiated files by collecting and entering demographic, provider and procedure information into the system.. Served as liaison between the Review Supervisors and external providers.. Monitor data entry of incoming or historical PDF.

Tampa, FL, US

• Followed the documented Incident Process performing client support for system related operational issues
• Remotely resolved client operational issues or escalated as appropriate
• Received and documented service requests and client information received by email and phone
• Communicated with clients through various channels (email,phone) to remotely resolve client’s system related issues
• Worked with developers to determine causes of issues caused byeither the user or an unidentified cause
• Validated and verified resolution of problem with clients

Tampa, FL, US

• Provide cross platform technical support for end users of multiplecompany proprietary applications
• Help resolve technical issues with non-technical endusers in under 10 minutes
• Maintain accurate records of all troubleshooting stepsand solutions via Agiloft ticketing system
• Identified server outages and escalated to upper levelsupport teams

• Answering inbound calls regarding the program thecompany offers, the company was a leasing companywhich lease furniture, appliances, etc, to customers
• Making outbound calls to verify information, ifneeded, also to dealers (stores that we worked with)
• Collecting paperwork from new to existing customer
• Educating new people who called about the program

Grand Rapids, Michigan, US

• Performed a variety of network device configuration and connectivity tasks
• Implemented the standard operating procedures for all devices
• Analyzed equipment and software reliability and utilization reports to identify and define problem areas and to establish end-to-end systems performance levels

Elkhart, Indiana, US

• Responsible for the diagnosis and repair of issues and problems with customer devices including cellphones, tablets and other mobile device electronics. Transparent with customers regarding their questions with repairs.
• Easily adapted and learned new technology as it evolved
• Knowledge of parts and devices to correctly assess problems, questions and find solutions in addition to upholding company policies and procedures

Richfield, Minnesota, US

• Sold a broad range of mobile products and services using a proven structured approach while at the same time developing in-depth knowledge of the latest mobile technologies
• Handled all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions.

Bentonville, Arkansas, US

• Supervised the technology sales floor
• Suggested add-on items, took part in retail store and commercial sales activities in order to achieve sales and profit goals.
• Consulted customers to provide the best technology that fits their needs.
• Responsible for maintaining and accounting for over two million dollars of inventory for the department

• Managed customers’ database accounts, performed customer verifications and processed payments
• Provided inputs to support pricing activity for new and existing clients ensuring adherence to agreed process governance.