Abel Solomon Email & Phone Number

Nottingham, Gb

Nottingham, Gb

London, England, United Kingdom

Responsible for designing and maintaining school network infrastructures, troubleshooting IT issues, managing user accounts and implementing new tech initiatives. Required strong technical and problem solving skills, IT project management experience and excellent interpersonal skills.• Designed, planned and installed the network infrastructure for 8 schools, including routers, switches, firewalls and wireless access points to ensure that it met each school's needs and was scalable for future growth.• Selected appropriate networking hardware and software components that aligned with each school's budget, security and performance requirements reducing hardware costs by 10-15%.• Monitored network performance and troubleshooted any issues that arose, such as slow network speeds, connectivity problems, or security breaches.• Provided ongoing support and maintenance for each school's server, IT and network infrastructure, including regular backups, software updates and security patches.• Assisted in managing user accounts and permissions for various school systems, including email, file sharing and learning management systems.• Planned and oversaw the roll-out of new IT initiatives, such as classroom technology upgrades or new learning management systems across districts with minimal downtime.

Nottingham, England, United Kingdom

Handling tech sessions, repairing Apple devices, providing customer support and maintaining repair records. Staying updated on Apple products, meeting sales targets and delivering excellent customer service. Requiring strong technical knowledge and interpersonal skills.• Delivered tech sessions, using extensive technical knowledge to determine clients’ goals.• Performed diagnostics and repairs on Apple devices in the store's workshop, including Macs, iPhones, iPads and other Apple products.• Provided one-on-one support to customers during scheduled appointments; typically 3-4 hours per week, sitting with customers and trouble-shooting their varied technical issues and queries.• Maintained accurate records of all repairs and service work performed and communicated the status of repairs to customers in a timely and professional manner.• Kept up-to-date with the latest Apple products, services and technologies, and attended training sessions and workshops to maintain official Apple certification.• Consistently delivered excellent customer service by listening to the customer’s needs and translated these into what product would best suit them, leading me to being recognised as the store’s top salesperson.

Nottingham, England, United Kingdom

Together with a peer at university, I acquired much knowledge in connection with the world of property, set up a limited company and created a successful and profitable short-let business.• Leveraged tech to automate guest check-in processes with smart locks and automated communication, reducing manual tasks and enhancing guest convenience.• Spearheaded design of a bespoke website with integrated booking functionality, enhancing the company's digital presence and customer accessibility.• Developed and implemented an advanced booking system with software automation, ensuring synchronisation across platforms, eliminating double bookings.• Managed smart technology solutions, including auto-generating access codes, automated lighting and temperature control, improving guest experience and energy efficiency, increasing bookings by over 30% and reducing property energy costs by up to 20%.• Researched, systemised and exceeded industry practices, doubling profit from a standard rental property.

Nottingham, England, United Kingdom

Tutoring of Physics, Maths and Computer Science: Primary to A level.• Explained and demonstrated complex mathematical and scientific concepts in a clear and comprehensible manner.• Helped students to develop problem-solving skills and to think critically and independently.• Successfully mentored a GCSE student to achieve and surpass their target grades for Physics, Maths and Computer Science, resulting in admission to the desired sixth form college.

Nottingham, England, United Kingdom

Responsibility for directing a large team, conducting staff training, managing conflict resolution and maintaining high-level customer service. The role also involved implementing entry terms and conditions, handling customer complaints and ensuring optimal stock availability. The role required strong leadership skills, conflict management abilities and experience in a fast-paced, customer-focused environment.• Successfully directed a team of more than 50 staff members, including training programmes, enhancing operational efficiency and fostering a collaborative environment.• Managed club entry, which involved conflict resolution skills. Entry problems were directed to me to sort out in a customer-focused way, i.e. students turning up without ID, invalid and scammed tickets, breaching the rules on toxification and any other issues, thereby improving overall customer safety, service and throughput.• Ensured optimal availability of stock in the Club’s bars, leading to increased sales and customer satisfaction.• Managed the welfare department. Ocean Nightclub is rightly proud of its Welfare Room, which is a designated safe place where students can go when they have problems such as having become too inebriated, needing help finding their friends, wanting a safe place to talk to someone, or requiring medical assistance.

Nottingham, England, United Kingdom

Responsible for developing and executing the full entrance plan and operations for entry to Groovebox Festival, including oversight of all entry lanes, ticket scanning and security checkpoints. My role involved managing a team of entry staff and liaising with other festival departments to ensure a smooth and efficient entry process for over 5,000 attendees.• Developed a comprehensive festival entrance plan that optimised throughput and safety, including differentiating entry lanes, allocating scanning stations and implementing security searches. Resulted in smooth attendee flow.• Recruited and trained over 30 entry staff, building an efficient team that processed over 5,000 attendees within 3 hours of gates being open.• Oversaw set-up of 10 entry lanes, 15 scanning points and 3 security checkpoints, troubleshooting issues to ensure on-time operation.• Coordinated with wristband provider and all festival departments to align operations and ensure wristband availability at entry.• Anticipated potential entry issues and created contingency plans that were instrumental in addressing problems on the event day with minimal disruption.

Nottingham, England, United Kingdom

Responsibility for setting up and configuring personal computers, printers and mobile devices, and providing ongoing technical support to students.• Successfully configured and set up hundreds of devices for students and staff.• Participated in projects or initiatives that enhanced the University's technology infrastructure and resources.• Provided technical support to students, assisting them with the set-up and configuration of personal computers, printers and mobile devices during peak times such as enrolment periods and exam seasons.

Welwyn Garden City, England, United Kingdom

Overseeing all front-end operations including the customer service desk, tills and seasonal food ordering. Managing a team of customer service associates, together with spearheading initiatives to improve efficiency and the overall customer experience.• Developed and implemented new automated systems for ordering and delivering seasonal food products, streamlining the process and enhancing inventory management. This resulted in an 80% reduction in seasonal item outages and a cut to customer wait times by half.• Managed customer service team members, delegating responsibilities and providing coaching to improve performance.• Oversaw operation of front tills during peak hours to facilitate customer throughput. This involved doing whatever was appropriate to resolve customer complaints.

Bachelor'S Degree, Physics, 2:1

Activities and Societies: University Of Nottingham Boxing, Physics Society

A Level, Maths, Physics, Chemistry, Abb

Gcse, Maths, Physics, Chemistry, Biology, English Literature, English Language And 5 More, 3 A*'S, 8 A'S