Annette O. Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Oversaw implementation and upgrade service engagements with 10- 20 team members to assist customers and partners accelerate their integration with NCR software.
• Collaborated with engineering, sales, technical consulting, architecture, and support teams to understand customer business needs, and success criteria and exceed customer expectations and business outcomes.
• Developed and oversaw project plans, schedules, milestones, and budget constraints.
• Utilized JIRA to organize project deliverables and project team based on customer requests.
• Lead delivery teams to meet and exceed customer delivery outcomes by managing and mitigating issues, risks, dependencies and action items.
• Provide agile delivery leadership in the capacity of a scrum master to help the project team focus on creating high-value increments that meet the definition of done.

Atlanta Metropolitan Area

• Responsible for managing global cross-functional teams to design offers through the Agile product lifecycle to launch PS services in commercial fuel retail, self-checkout, consulting, and cloud-based software products.
• Led efforts in managing 7+ teams simultaneously to sculpt strong Client Value Proposition (CVP) and define Go-To-Market Strategy for X as-a-Service based solutions across all regions (NAMER, EMEA, APAC, LATAM).
• Analyzed business problems, reviewed business processes, and formulated product requirements for scalable implementations & migrations.
• Managed and analyzed project and portfolio data to develop and maintain existing reports and dashboards.
• Responsible for driving $10 million in proposition orders through our consulting services.
• Calculated the PS billing hours, cost, and effort days of PS Partners assigned to each PS service to find the ROI and margin for each service and translate into a Statement of Work for customers.

• Built workflow process to optimize Cloud Customer Success Operations team projects; made enhancements to the Needle Movers Initiative in Smartsheet.
• Built KPIs and metrics to track the progress of the project for reporting to management.
• Streamlined multiple data threads into a more efficient funnel to give insight to the greater customer experience.
• Presented findings and recommendations to the executive sponsors.
• Moderated a session for Black@VMware on Customer Success at VMware.

Greater Atlanta Area

• Assisted in managing small to medium-scale technical projects, ensuring they were completed on time and within budget.
• Coordinated between different teams, including architects, engineers, and contractors.
• Communicated project requirements; creating status reports; drafting internal correspondence; performing general and/or clerical duties as assigned related to the projects supported.

Atlanta, Georgia

· Performed in planning and managing multimillion-dollar projects across all 7 brands aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains.· Managed developing project plans, goals, and budgets; identifying resources needed.· Created and maintained comprehensive project documentation.

Greater Atlanta Area

• Center of Excellence in Teaching & Learning
• Led team of 8 in creating a task manager application that focuses on mental wellness to promoted productivity
• Mentored teams to use digitization and the “Internet of Things” to impact local communities by developing ideas and creating solutions to challenges posed by the Atlanta business, education, government, and nonprofit.
• Fostered team to grow digital skills and develop portfolio through workshops, online activities, mobile makerspaces, and internships

Atlanta, Georgia

· Structured metadata and digital assets housed in multiple platforms and reconciled to align with standards of DMeX 2.0.· Contributed to analyses and action plans required to activate operational efficiencies across team, vendors, and stakeholders across the globe.· Identified discrepancies in specific digital asset types and provide recommendations and.

Dunwoody, Georgia

• Maintained computerized information systems and participated in their development to improve efficiency within the unit
• Provided information on the unit's policies and products
• Identified financial status by comparing and analyzing actual results with plans and forecasts

Greater Atlanta Area