Ahmed Benhida Email & Phone Number

Natick, Massachusetts, US

Austin, Texas, US

• My Responsibilities
• Building of test plans, develop test automation suites, open Jira bugs/defects, verify defects fixes, code review of others, commit test suites to SVN repository to run in regression.
• Participate in regression triage.
• Perform Load, Smoke, regression testing and regression triage.
• Building Lab setup, Extreme and Cisco switches, Lantronix TS, power switches PDUs. Configure and install KVM an VMware hypervisors, spawn VMs in our OpenStack environment, to run various Oracle products.
• Provide training to the team in areas of my expertise

Lexington, MA, US

• Involved in big projects that extended over more than a year each to complete. Citing few:
• High definition Voice project that required implementation of various wideband codecs and transcoding. wrote Python scripts that monitors low ACD, failures below certain thresholds, send alarm to NOC and SMS messages.
• H323 to SIP core migration project involving VoiP architectural change and deployment of new oracle hardware running SPL for call control, Genband and a lot more.
• High density gateway projects, that involved Cisco MGX8880 high density gateway, redundancy at IP routing level, and at ATM level, PVC connection between VXSM cards and Router blades. Solution interacting with Cisco.
• developed web interfaces using PHP and mysql DB for deployment engineers to collect configuration elements for softswitches, ITPs and gatekeepers and push the configuration to the devices to standardize the config.
• Played a big roll in all aspects of above projects, from start to celebration, including design, functional requirement, test plan, RFPs, vendor equipment evaluation, lab building, manual and automation testing.

Lexington, MA, US

• Developed first voice IVR prepaid application ANI based authentication.
• Merged multiple custom application per customer to a single one.
• Discovered within the first six months of my transition a bug in one of the old applications that was not charging for Toll free calls, estimated loss of $400K.
• Participated in redesigning prepaid architecture by deploying VXML on the VoIP gateways, and querying a back-end Oracle database using HTTP request to load application parameters associated with the incoming DID
• Recorded inhouse IVR prompts in different languages and converted the wave files into PCMU and G729 codecs, saving money and time than previously taken by a third party company.

Lexington, MA, US

• On call support for all VOIP network, including routers, switches, TDM and IP2IP gateways, gatekeepers, routing engine servers. Maintained, configured, deployed all VoIp equipment, and troubleshooted network.
• Automated VoIp gateways and gatekeepers configuration, reduced the work that takes one to two days of work to one hour.
• Assisted in POPs installations configuration and testing. Support Windows NT and/or Unix server based systems running TACAS, RADIUS – billing CDRs.
• Worked closely with protocols such as RIP, OSPF, BGP, UDP, TCP/IP, RTP, SMTP, and RMON. Wrote TCL, Expect, Perl and Python scripts to scan Cisco devices for various types of alarm reports not reported by monitoring.

Toronto, On, CA

• Teaching Assistant: Tutored and graded 4th year computer Science students in “Computer Networks” and “Computer Architecture” courses.

• Tested the existing software for Y2k compliance.
• Used Shell scripting on Unix platform

Honors Bachelor, Computer Science

Micro Masters, Cloud Computing

Micro Masters, Cloud Computing

Micro Masters, Cloud Computing