• Leading the software development practice at Patronscan including developing department policies and direction based on industry best practices.• Supervising a team of software engineers & quality assurance engineers including assigning tasks, setting goals, and ensuring team members have the resources and support they need to meet objectives. • Implementing and fostering Agile and Scrum practices to improve development efficiency and project delivery.• Collaborating with project managers, product owners and clients to define project scope and requirements.• Overseeing quality assurance and testing efforts to ensure that software meets quality standards and fulfills user requirements. • Mentoring and coaching team members to enhance their technical skills and career growth.• Identifying process improvements and suggesting enhancements to optimize software development practices.• Monitoring and managing the budget related to software development projects.• Managing resource allocation and capacity planning to ensure projects are adequately staffed.

• Responsible for 4 Software Development Teams within Absorb Software including DevOps, Live, Platform & Integration Teams.• Diligently followed scrum, agile software development methodology including 2-week sprints, daily stand-ups, poker planning & code reviews with a strong focus on improving the efficiency of my teams.• Participated in Architectural Discussions and championed various projects and technical debt improvements.• Initiated and completed several key DevOps projects, including significant automation and improvements to the Deployment Pipeline & Infrastructure stack using Cloud Formation, Blue Green Deployment, Autoscaling, Zero Downtime Releases, APM (New Relic) Implementation, and adoption of industry standard tools such as JFrog and Consul as well several services running in Docker under Elastic Container Services.• Initiated and completed several Software Development projects focused on increasing scalability, including a significant rewrite of the Asynchronous Job Processing System as well as a complete re-write off the email subsystem (MailKit)• Performed recruiting for software developer positions, including creating job descriptions, interviewing and testing candidates.• Participated in the Production Operations group that was responsible for the day to day operations of the product as well as handling of emergency production issues.

• Responsible for all external web sites for SMART Technologies including the main corporate website smarttech.com, reseller portal, blogs & ecommerce store.• Initiated a major project to improve SMART’s websites with the goal of making them responsive and modern improving user experience, corporate brand image and mobile experience.• Launched SMART’s first ecommerce store successfully selling SMART’s products.• Improved the use of website generated leads by ensuring that SMART’s resellers and sales teams have access to the newest data and that their performance is tracked in Sales Force.• Diligently followed scrum, agile software development methodology including 2 week sprints, daily stand-ups, poker planning, digital task board.• Adhered to best practices such as automated testing, continuous integration and proper source control.• Performed recruiting for software developer & QA positions, including creating job descriptions, interviewing and testing candidates.• Responsible for SMART's corporate Sharepoint Portal maintenance & development

• Responsible for all IT budgeting, direction, technical architecture and software development process at World Health/Spa Lady/Bankers Hall, fitness chains with 26 locations.• Completed a major infrastructure project that virtualized production servers using VSphere 5 and created a disaster recovery site using SAN to SAN replication.• Created a roadmap for PCI compliance and hit major milestones including the vaulting of all credit cards in a PCI compliant vault. • Managed several software development projects to a successful completion, including the rewrite of a billing system, creation of a CRM and development and deployment of new Front Desk software.• Performed recruiting for all IT positions, including creating job descriptions, interviewing and testing candidates.• Directly managed all IT staff including performing quarterly employee reviews.• Played a key role in the merger of World Health and Bankers Hall Fitness chains by managing all data migration and software development tasks for the project.

• Promoted to manage development and support of 3 major systems, encompassing 10 production databases 5 applications and over 200 internal users. • Defined product direction, technical architecture and development process for a team of 13 developers and 3 development team leads.• Identified several opportunities to improve operational performance and efficiency by combining redundant software into a single application which required a much lower training and support cost. • Migrated several older applications designed in Microsoft Access to a C# and SQL 2005 platform.• Enabled Just Energy to significantly improve its customer retention process by designing and implementing a company wide customer retention system.• Introduced standardized testing that is used during all software developer interviews at Just Energy. • Maintained a high level of talent retention, lost only one developer on my team in 3+ years.• Conducted performance evaluations, accomplished efficiency improvements by working with lower performing developers to set reachable targets, that I am proud to say were met in subsequent review years.• Involved in the implementation of Ontario Energy Board project GDAR, which standardized the communication and electronic business transactions (EBT) between all Ontario gas retailers and natural gas utilities. I represented Just Energy at the GDAR working group meetings and was directly involved in specifying the communication and security protocol currently used in the Ontario natural gas market.• Maintained good relationships with managers from other departments including quality assurance and the business analysis group to ensure an efficient and pleasant work environment. • Managed project plans for releases and software projects, ensured milestones were met on time and that appropriate resources were assigned to tasks.