Accountable for on-going service needs by interfacing with clients.Manage more complex clients with greater level of integrated plans and services Understand the terms of the contract agreement in order to properly implement and execute deliverables Troubleshoot service performance guarantee requirementsOversee and ensure timely resolution of client issues Develop process improvements and establish best practicesIdentify, interpret, and document client requirementsDevelop and maintain project timelines

• Managing pharmacy rate change projects and all Retail Network Master Pharmacy additions• Managing and leading Medicare projects related to retail pharmacy contracts in order to comply with CMS guidelines• Serving as a Lead on Retail Specialty Accredo Project• Handling staff meetings and delegating workload according to deadlines• Training onshore and offshore employees according to Standard Operating Procedures (S.O.P.)• Conducting training for Retail Network Management team on Pharmacy Contract forms• Ensuring hours worked are tracked accurately and reconciling efforts versus expenses• Identifying and implementing technical solutions and process improvements that align with the business needs of customers and that also reduce manual processes• Complying with all the deliverables and support related to the client and internal corporate audit• Developing S.O.P documents to ensure new and current employees have accurate documentation• Researching and prioritizing all production and reliability tickets within established timeframes to ensure minimal backlog / inventory• Delivering on all requirements, operational support activities and project management oversight for all funded initiatives (including custom client requests) in a timely manner• Cross-training in a mainframe system for client prescriptions• Working and coordinating with Account Managers to ensure accurate implementation of new clients as well as attending to client calls

• Responsible for logging and retrieving all requests for file management• Conducted research for client requests to ensure accurate setup of benefits

• Contacted and scheduled all meetings for potential candidates• Aided in the organization of yearly internship programs• Ensured all offer letters are accurate and in line with the Directors' intent

• Responsible for logging and retrieving all requests for file management• Conducted research for client requests to ensure accurate setup of benefits

Contacted pharmacies verifying quantities of medication dispensed