* Brought in to define the Product Operations function for a mature health data analytics company undergoing a strategic shift from tech-enabled services to cloud-based SaaS provider.* Identified process pain points and organizational needs through both quantitative and qualitative methods * Drove the pilot implementation of Monday.com for operational project planning and communication* Organized a cross-functional leadership summit to inform annual planning and operational… Show more * Brought in to define the Product Operations function for a mature health data analytics company undergoing a strategic shift from tech-enabled services to cloud-based SaaS provider.* Identified process pain points and organizational needs through both quantitative and qualitative methods * Drove the pilot implementation of Monday.com for operational project planning and communication* Organized a cross-functional leadership summit to inform annual planning and operational effectiveness * Was invited by corporate HR to participate in onboarding curriculum redesign based on the approach I implemented for my product org, which targets increasing time-to-productivity. * Identified counterparts in other business units and established a forum to identify opportunities for collaboration and resource-sharing. Show less

* Recruited to define the Product Operations function for and prepare to scale an early-stage health tech company anticipating significant growth.* Streamlined product roadmap planning, transitioning from quarterly to continuous cycles, resulting in a 12-hour reduction in meeting time per quarter.* Improved Product Team intake response time by a remarkable 90% by designing an intake workflow that utilized Jira automations to effectively triage product change requests.* Implemented… Show more * Recruited to define the Product Operations function for and prepare to scale an early-stage health tech company anticipating significant growth.* Streamlined product roadmap planning, transitioning from quarterly to continuous cycles, resulting in a 12-hour reduction in meeting time per quarter.* Improved Product Team intake response time by a remarkable 90% by designing an intake workflow that utilized Jira automations to effectively triage product change requests.* Implemented Roadmunk for roadmap planning across four teams (including 2 product, 1 engineering, and 1 security), enhancing cross-functional communication and coordination.* Established and managed standard communication tools and channels, catering to both internal support teams' functional requirements and partner growth teams' narrative needs.* Led the development of value propositions and asset recommendations for nine major releases and two new program offerings, surpassing enrollment targets within two quarters.* Boosted content engagement by 33% and usefulness by 52% through a comprehensive multi-channel content creation initiative aimed at enhancing product positioning and enablement assets.* Elevated cross-functional awareness of the product roadmap by 17% by implementing an audience-oriented communication platform.* Enhanced design team sprint completion rate by 44% through strategic planning and process improvements. Show less

* Promoted into an executive role centered on increasing collaboration between and advancing the shared product priorities of Rally Health and the UnitedHealth Group enterprise.* Partnered with executive leadership to devise and execute strategies for harmonizing strategic roadmap narratives, value propositions, and product positioning statements across the enterprise.* Conceptualized, built, and implemented a cross-product initiative tracking tool and dashboard adopted by all delivery… Show more * Promoted into an executive role centered on increasing collaboration between and advancing the shared product priorities of Rally Health and the UnitedHealth Group enterprise.* Partnered with executive leadership to devise and execute strategies for harmonizing strategic roadmap narratives, value propositions, and product positioning statements across the enterprise.* Conceptualized, built, and implemented a cross-product initiative tracking tool and dashboard adopted by all delivery teams, facilitating a cohesive understanding of goals, value, and delivery status.* Pioneered a universal initiative language and taxonomy, ensuring consistent communication regarding investments across all divisions of the company.* Conducted comprehensive data analyses of asset enablement and engagement metrics, offering insights to refine communication strategies based on data-driven results. Show less

* Promoted into a role focused on scaling existing content delivery processes while simultaneously analyzing key metrics which allowed for greater visibility and strategic decision-making. * Developed communication career paths, which improved team engagement, and drove the creation of an internal internship program.

* Hired into a hands-on role centered on creating product release notes that evolved into establishing and managing an internal product communication team that oversaw audience-oriented technical communication and enablement assets.

* Drove support for the Healthcare.gov Exchange Operations Center (XOC) by creating documentation, spanning from Standard Operating Procedures (SOPs) tailored for operational staff to in-depth executive analyses.* Created scalable processes for XOC documentation, architecting a streamlined system utilizing a SharePoint site equipped with embedded workflow logic to effectively handle change requests.* Championed the implementation of an innovative SMS-based executive notification… Show more * Drove support for the Healthcare.gov Exchange Operations Center (XOC) by creating documentation, spanning from Standard Operating Procedures (SOPs) tailored for operational staff to in-depth executive analyses.* Created scalable processes for XOC documentation, architecting a streamlined system utilizing a SharePoint site equipped with embedded workflow logic to effectively handle change requests.* Championed the implementation of an innovative SMS-based executive notification protocol and accompanying collateral for high-severity incidents within the XOC, resulting in being awarded an internal performance award. Show less

* Performed stakeholder interviews and comprehensive user needs analyses, driving strategic decision-making in addition to conducting functional analysis and content modeling with the goal of optimizing tool performance/usability. * Acted as a technical advisor to stakeholders across diverse subject areas, actively mitigating process gaps and implementation risks to ensure seamless integration.

* Partnered closely with development teams to craft robust business and functional specifications for contracts with the Centers for Medicare & Medicaid Services (CMS), ensuring alignment with program objectives.* Spearheaded a comprehensive internal communication initiative spanning the entire program, aimed at fostering unity among partner contractors, fortifying program identity, and boosting employee engagement across the board.