Currently, I am working within the Retail and Consumer Packaged Goods (CPG) cloud, collaborating closely with our Customer Zero initiative. I manage projects and deliverables, developing POCs for innovative solutions like Copilot Studio and Power Platform applications for Store Operations and Personalized Shopping templates. This role involves coordinating with multiple customers and partners (ISVs) to ensure seamless integration and outstanding results.Throughout my career with Microsoft Cloud for Industries, I have consistently demonstrated a commitment to delivering exceptional solutions and fostering strong relationships with customers and partners.

During the pandemic, I played a key role in supporting the Return to Workplace and Return to School on the Power Platform framework. I managed code changes, ensuring smooth implementations and maintained comprehensive documentation to support these changes. My responsibilities included providing excellent customer support, addressing user queries and issues promptly and effectively. Community updates, video creation for resolution on arising problems with deployments and common business and design flow.In addition to my technical duties, I actively participated in pre-sales presentations, demos, and proof-of-concept (POC) projects, showcasing the application’s capabilities and helping potential clients understand its value. I coordinated the release of the application monthly, ensuring that updates were delivered on time and met the evolving needs of our users.Overall, my efforts helped ensure a seamless and efficient return to the workplace during a challenging time, leveraging my technical skills and customer-oriented approach to deliver top-notch support and solutions.

Power Platform Practice Director and Enterprise Architect Dynamics 365 CE. Sales Enablement.The Technical Sales Enablement helps the Sales team to get deep understanding and Enable to get the most technical aspects of the Sale and allowing the team to get the content and presenting deep technical details for the Opportunity. Content Creation is the cornerstone of the Technical Sales Enablement, producing Demo content, Presentations overall detail on the Dynamics 365 CE ecosystem, proof of concepts, Presenting internal and external to Customers and Partners. Another integral part is present an architecture design, roadmaps and producing estimates for the sales team for the opportunity.

Managing Consultant is self-motivated, participates in the sales activities, maintains formal interface with Account Executives, and works directly with Catapult Management. Strong proficiency in managing client relationships and expectations at multiple levels of the organization. Technical focus and Management focus. Ability to architect enterprise-level solutions, estimate and document architecture solutions, and consult with other areas of expertise.

Working as a Senior Technical Architect, focus on CRM Integrations with Cloud solutions. * Perform complex conceptual analysis * Support the entire project life cycle * Take an active role in innovating how we support our clients so we can improve client satisfaction * Provide status updates and timelines/road map to Customers * Provide prototypes, when applicable, for review and approvals * Provide Training and Mentorship for customer development teams

Work on multiple of online customer implementations and solutions, created custom solutions and plugins to accommodate to the customer requirements.

Solutions Architect, Working with multiple customers designing and developing software solutions using Microsoft Dynamics CRM, SharePoint and .Net applications.Infrastructure Deployment for CRM 2013 Production infrastructure implementation for a load balanced front end servers. QA servers re-configuration and performance tune up. All infrastructure using SSL and internal certificates for Security and redundancy.Development and Customization to integrate Point of sale, Contact Loyalty information, Custom Search and Call Center with Microsoft Dynamics CRM, using BizTalk orchestrationsDeveloped a Custom Search application and Solution that will use REST end point in side CRM 2013, searching Contact and Card information simultaneously, developed as a Web resource.

MS CRM Consultant responsible for configuration, customization, integration, systems design and architecture tasks for a Microsoft Dynamics - CRM implementation * Perform complex conceptual analysis * Support the entire project life cycle * Take an active role in innovating how we support our clients so we can improve client satisfaction * Provide status updates and timelines/road map to head of Product Management * Provide prototypes, when applicable, for review and approvals Work on multiple of online customer implementations and solutions, created custom solutions and plugins to accommodate to the customer requirements.Created an extensive financial solution that will restrict access to users depending on the configuration, this process was called the Ethical Wall and record restrictions, allowing the legal department to limited the access to users that have conflict of interest with financial institutions accounts, also the legal department can restrict the access to all user on specific accounts that had litigation. The final solution was completed and deployed on time and exceeded the customer expectationsDeveloped an online solution for points tracking, the customer manage partners and memberships, that want it to track all interactions with the corporate office, every time the partners or members create subscriptions, send emails, create corporate visits to customer or partner location accumulated points, events and expositions also accumulated points, this will be coordinated by contact and accumulated to the account level, so the more members and partners interactions will accumulate more points at the end of the year, created and developed dashboards for top rankings on points, event attendance process and point tracking when attending on person.

This role will be part of the implementation team. This project is to install the CRM module. There is significant data integration on this project and integration of this application with a variety of CRM solutions for non-residential market segments. Install and configure of MS Dynamics CRM 2011Analyze existing application dependencies, workflows, integrations, and processes surrounding applications, use this knowledge as a basis for the new configurationOversee, configure, and manage Email router with ExchangeSetup application level securityManage and tune performance for Outlook client for CRMWork with Microsoft to ensure our Dynamics CRM 2011 environment is configured and tuned correctlyTroubleshoot technical issues in the current configuration and ensure they are corrected in the next generation systemMinimize customizations by providing CRM expertise in business process reengineeringDocument business requirements, identifying key business users and developing use cases and scenariosMigrate existing and/or develop new modules, plug ins, workflow using Microsoft .net

Microsoft Dynamics CRM customizations and developer• Review, analyze, and evaluate business systems and user requirements • Construct Microsoft Dynamics CRM extensions using the SDK (ISV extentions, Callouts and Workflow assemblies) * Extende the application using Plug-ins (sync and Asycn) also using Workflow activities• CRM integration of third-party vendors • Developed and provide guidance for workflow template development and data filtering criteria • Ensure consistency of CRM usage conventions, compliance with best practices, and integrity of data • Implemented Windows Services to provide for CRM mass data imports • Implemented .Net Applications for CRM Leads data Imports and Updates• Administer CRM upgrades and releases• Provide CRM training and administrative support for users; administer accounts, permissions, and configurations• Develop .net applications to support internal systems using C#, ASP.net, XML, Web Services.* Created Powershell Cmdlets to connect and administer CRM Online, Onpremise and IFD

Independent ConsultantInfrastructure and development consulting, assisting on web site development and deployment for the main corporate web site, and B2C

Architecture and developed windows services for email alerts and mass mailer applications using C#, XML, XSLT and MS SQL 2000, implementing a jobs scheduler and jobs configuration using C# reflection and dynamic method invocation, using SQLXML to add and retrieve viewers/matching user information to generated the email html content implementing XSLT translations (XML to HTML). Developing and maintaining Microsoft Dynamics CRM version 3.0 for 120 users on the Customer Service department, developed client and server site customizations, Workflow and workflow assemblies, developed callouts for emails and contacts adding notes and updating subscription information.Developed external applications for administration and application tracing information; Created a Windows service for processing emails on Queue and create incidents, to replace C360 Email to Case application.Created and maintained CRM integration with Sharepoint 2003 web parts for a dashboard application.

Working as fulltime employee as Technical Leader or Subject matter expert for Auto Loan applications and continue as Lead Developer on a B2B application infrastructure, working on main infrastructural pipeline interface with different aggregators on Auto Loan applications. Developing C#, ASP.Net, Web Services software applications for partner connectivity and XML/XSLT data mapping transformations using the STAR standard, Dealer Track Schema, Route One Schema, designed and implemented Internal functional XML schema for ISeries and AS/400 server communications. (XML to XML translations with XSLT using BizTalk 2004 Schema Editor and Map Editor on a BizTalk database project; BizTalk Developer Edition)

Managed and Mentor to 15 consultants in a 2 years period. Participated and developed the bulletproof consultant program. This program was intended to mentor consultants for a better client and interpersonal relations. Develop and manage the training for new technologies XML/XSLT, BizTalk.

Lead the design, development, testing and support for Treasury Management Systems, supervised and trained 2 developers, supported 85 branches in 6 countries, developed EDI interfaces and utilities for data transmission with Banks and customer (Standard BAI, NACHA) using Visual Basic and ODBC (ADO), developed a support application web page using FrontPage, administer source code version control with PVCS. Developed a Time Tracking application in Visual Basic and Access 97Upgraded 85 branches in 6 countries ahead of schedule for the Y2K project