Abraham Sigala, Mba Email & Phone Number

Texas, United States

Texas, United States

Texas, United States

"As a Real Estate Professional and Investor with JPAR, I am dedicated to helping clients achieve their property ownership and investment goals. I specialize in the DFW area and am well-equipped to assist in El Paso, my hometown, where I have deep connections and expertise. Additionally, through JPAR's extensive network, I can provide resources and support to clients across the United States.I offer personalized guidance to individuals and families navigating the home-buying and selling process, leveraging my expertise in property valuation, tax exemptions, and financing options. At JPAR, I utilize innovative tools and a client-centric approach to deliver exceptional service, ensuring every transaction is smooth and rewarding.Whether you're buying your first home, upgrading to your dream property, or exploring real estate investment opportunities, I am committed to delivering value, building wealth, and fostering lasting relationships through professionalism and care."

Dallas-Fort Worth Metroplex

• Plan, develop, evaluate, improve, and communicate methods and techniques for selecting, promoting,compensating, evaluating, and training employees• Build and develop relationships with all employees for increased efficiency and effective responsiveness to existing operations, and help to define new operational strategies• Build and deliver training classes to Operations on topics to include and not limited to; Writing and delivering Performance Improvement Plans, Writing and delivering Progressive Discipline & Business writing and etiquette• Collaborate in the unification of a standardized and comprehensive onboarding system throughout the entire employee life cycle• Administering creation of policy with relevant stakeholders• Develop, train, and implement business processes as it pertains to improvements and Global strategy• Assist in the preparation of the data for the Performance Review Cycle and the Annual Compensation Review• Assist in the development, implementation, communication, and continuous improvement of process changes throughout the organization from HR to best support Operations

Dallas-Fort Worth Metroplex

* Cross-Functional Leadership: Collaborated with various departments, including Business Development, Operations, and Client Services, to gain comprehensive insights into Teleperformance's operations.* Strategic Initiatives: Led and participated in projects across multiple geographies and industry verticals, such as Retail, CPG, and FMCG, contributing to solution design, business strategy, and operational optimization.* Client Engagement: Engaged directly with clients through discovery sessions, solution presentations, and ongoing support, fostering relationships that contributed to business growth and client satisfaction.* Team Management and Development: Led teams of varying sizes, driving project execution, performance improvement, and coaching initiatives to support team development and operational efficiency.* Process Improvement: Identified, developed, and implemented initiatives to streamline operations, improve HR processes, and enhance client and employee experiences across various lines of business.

Remote

Coordinate implementation of programs for clients across all LOBs. Coordinate with the client, the agent CS Team, and the Teleperformance technical team and is responsible for implementation and lifecycle maintenance of client IVR and Digital CX solutions.• Identify potential application and process improvements• Analyze client reports and make suggestions to optimize scripts• Analyze TCDs and identify opportunities for automation• Review both new and existing IVR programs for script-to-system accuracy and enhanced customer experience• Design report templates and manage DRDs for the DP Team• Track and manage scope, schedule, and costs for project implementation• Manage tasks and deliverables from client to technical resources when a PM is not assigned• Compile specifications, requirements, and other program-specific documentation from the client when PM is not assigned• Write creative copy for interactive voice response scripts

United States

Trust & Safety. Facilitate, coordinate, and forecast client's needs. Review, plan and execute client's visions, through collaborations with supervisors, training department, QA, WFM, RTA, etc.Oversee day-to-day call center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency, and service quality excellence. Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee moraleAssume accountability for the delivery of value-added operations management services in support of approximately 500 – 1000 contact center agents, technology professionals, and project managers.

United States

Social Media Moderation / Client Relations

El Paso, Texas

Bilingual Social Media Customer Service

11950 Don Hasking Dr, El Paso, Tx 79938

United States

United States

Customer Service, Tech Support, Retention, Customer Relations/Escalations

Master Of Business Administration - Mba, Business Administration And Management, General, 4.0

Activities and Societies: SCLA Honor Society

Bachelor Of Business Administration - Bba, Business Administration And Management, General, A+