Abraham Peña Email & Phone Number

New York, United States

A New York City Based technology & staffing firm!⏵At 2BridgePartners we understand the critical nature of technology Search. We bring a sense of urgency and unparalleled work ethic to every engagement. Our goal is to help our clients grow while developing long-term, impactful relationships.Our dedication to our clients gives them the edge in the war for talent.

I worked through NewTech for Samsung➕Care North America!Experienced in managing customer satisfaction and case resolution within the Service Pending Management GroupKey Responsibilities:⏵Case Analysis: Monitored flagged cases for status and resolution.⏵Escalation Management: Handled escalation calls transfered by service and technical scope.⏵Customer Interaction: Managed inbound/outbound and constant follow ups for pending cases.⏵SAP Database Management: Responsible of registering every customer interaction within SAP system⏵Conflict Resolution: Coordinated with management to settle customers disputes.⏵Policy Enforcement: Authorized policy exceptions (refunds, exchanges, compensations)⏵Sensitive Case Reporting: Escalated critical cases to OOP for resolution.⏵Follow-Up: Maintained regular follow-ups to ensure case progress and customer satisfaction.⏵Customer Education: Educated customer about product info, warranties, and policies⏵Appointment Coordination: Arranged warranty appointments with customers and repair centers.⏵Departmental Support: Guided service departments on policy resolution.

Santo Domingo, Dominican Republic

I collaborated with a large sales team delivering exceptional service and sales growth for (Updater) formerly (Bridgevine) through Vixicom. As a sales agent over the phone my tasks consisted in assisting the customer with utility email transfer and offer a large list of options home services at special rates, I personally achievieved top seller in several ocations⏵Bilingual Customer Engagement: Proficiently handled both incoming and outgoing calls in English and Spanish, serving customers located in the East and West regions of the United States.⏵Utility Email Transfers: Processed and confirmed over 100 utility email transfers weekly for customers enrolled with Updater⏵Consultative Sales: Provided guidance to customers, educating them about their benefits and services low discounted rates. These services encompass energy surge protection plans, fiber internet, home security, landline, cable, Tech support memberships, satellite tv, triple play bundles⏵Diverse Sales Portfolio: I Worked for an array of big telecom brands, including At&t, Xfinity Comcast, Spectrum, ADT Home Security, Liberty Mutual, Vivint, Century Link, Frontier, DirectTV, Hughesnet, Cox Bestbuy, ViaSat, Cincinnati Bell, Hughesnet.

Santo Domingo, Dominican Republic

Customer service and refill agent with United Healthcare⏵In charge of reaching out to patients in need of medicine refill⏵Provided prescription general information⏵Assist with insurance plan inquiries

Santo Domingo, Distrito Nacional, Dominican Republic

Front Desk ReceptionistItalian hotel in the sea side of Santo Domingo⏵Welcomed guests by providing all needed information, prices, and booking options for our hotel⏵Assisted our clients by phone email or personally by answering inquiries and providing needed info⏵Processed incoming reservations from Booking.com and other booking platforms, ⏵Supported cleaning personnel with room service, check-ins, and outs⏵Organized breakfast for up to 20 guests while doing over-night shift, ensuring variety of food and beverages

High School Diploma, Science & Literature Middle Education Degree

Not Finished, Computer Systems Analysis/Analyst, Not Finished

Cabin Crew, Airline Flight Attendant, Airline Flight Attendant/Cabin Crew

During this short course, I learned Meteorology, Handling dangerous merchandise On-board service, Self-defense, Swimming, Survival jungle.