- Engineered robust automated test scripts using Selenium WebDriver with Python, collaborating with development teams to understand requirements and integrating scripts into the CI/CD pipeline. Achieved reduction in manual testing time, improved test coverage, and increased deployment cycle reliability and speed, enhancing user satisfaction and reducing production issues.- Spearheaded the creation of detailed test scripts using the Robot Framework in Python for a medical e-registration and resource management application. Automated 75% of manual testing processes, significantly reducing testing cycle time and enhancing application reliability and user experience.- Executed regression, functionality, release acceptance, GUI, usability, and platform compatibility tests for web-based and mobile applications.- Developed test data for executing test cases.- Evaluated use cases to find problem areas in software and prevent possible bugs.- Replicated users’ bugs collected by the Support Team and reported them to the bug-tracking system.- Conducted ad-hoc and exploratory testing to understand the product features better.- Leveraged Jira as a bug-tracking system to submit bug reports and monitor their resolution status.- Collaborated in software walkthrough with QA Lead and software developers.- Effectively communicated with US-based and offshore-based development, support, and QA teams.

- Installed and configured Cisco ISR routers (2900, 3900, and 4000 Series ISR): OSPF, EIGRP, GRE, DMVPN, etc.- Installed and configured Cisco Catalyst switches: VLANS, VTP, STP, FHRP, HSRP, etc.- Administered company’s Collaboration infrastructure: adding users, IP phones, Jabber clients, DNs, etc.- Deployed complete IP telephony for new offices with PSTN integration and support for Jabber MRA on iOS, Android, and desktop.- Migrated existing CUCM v10.5 IP telephony infrastructures to CUCM and IMP v12.5 with Cisco Expressway to enable Jabber with Apple and Android Push Notification services.- Deployed several successful contact center projects with Packaged Contact Center Enterprise (PCCE) including the A2Q procedure.- Deployed multi-room video conferencing solutions with Cisco Meeting Server (CMS), video codecs, and video walls.- Provided technical assistance to sales managers by consulting customers.- Created estimates for Cisco products, software, and services in Cisco Commerce Workspace (CCW)