Abeth Sinaga Email & Phone Number

North Sumatra, Indonesia

Bali, Indonesia

• Provide Technical Support to all SiteMinder labelled products and services to internal and external customers, with a primary focus across the Indonesian language speaking APAC region.
• Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
• Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
• Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
• Act as a technical expert, identifying issues and communicating issues and requirements internally.
• Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally.

G Tower. Phra Ram 9. Huai Khwang. Bangkok City, Thailand

• Advocate Booking.com values and ensures to meet customer expectations – from providing support with managing their reservations to answering pre-travel questions.
• Making a positive impact on every customer contact over multiple channels such as phone, email or live chat.
• Developing fantastic product knowledge to help resolve customer queries.
• Most importantly, always ensuring a high level of customer service that’ll make anyone smile.

North Sumatra, Indonesia

Mengelola serta mengoptimalkan pendapatan melalui pendistribusian dan pemasaran kamar secara online agar dapat bersaing secara efektif dan efisien.Meningkatkan pendapatan hotel dan penjualan kamar hotel secara online menggunakan tiga faktor penting:1. Analisa Harga Pesaing.2. Analisa Permintaan Pasar.3. Strategi Pemasaran Online.Kunjungi link.

Level 10, The Pinnacle, Persiaran Lagoon, Bandar Sunway 46150

• Educate Expedia hotel partners in South East Asia Market and ANZ to use Expedia Partner Central (extranet).
• Inventory management, promotional creation, room type and rate plan creation, rates loading, content and photos maintenance, assist on market analysis and provide suggestions.
• Worked closely with the Market Management team to maintain good relationships and provide effective and reliable assistance to suppliers.
• Proactively reach out to hotel partners to resolve any anticipated future issues and always maintain strong vendor relations with a positive attitude and outgoing nature.

Nongsa - Batam

Online business development, online marketing optimization, google advertisement, social media optimization, creating monthly e-newsletter, TripAdvisor content and promotion optimization.Online business marketing plan and strategy, yield management, revenue analysis and strategy, weekly online revenue and production meeting, weekly actual & forecast report.

Nongsa, Batam

Manage and distribute inventories or availability and applying dynamic rates based on daily occupancy to hotel booking engine and online travel agent channels, OTAs extra-net content management. Promo distribution to all OTA channels, Creating promotion rate codes in Hotel system to identify promotion effectiveness, Online business production record and.

Nongsa - Batam

Welcoming and handling guest billing during breakfast, lunch or dinner and post in hotel system. Remit all credit card and cash revenue and summarize all the bills and report to general cashier

Bachelor Of Information Systems

Education record