Epic Credentialed Trainer (Consultant) - The Mayo Clinic, Rochester, MNDelivering Ambulatory and Orders training of inpatient and outpatient providers for Mayo’s $1.5 billion Epic EHR implementation, the largest in their history. Project involves converting approximately 85,000 devices in 65 buildings across the Rochester campus to the new system while training over 26,000 employees.Tier 1.5 Epic Support Specialist (Consultant) - Vanderbilt University Medical Center, Nashville, TNConsultant command center support at Vanderbilt’s "Big Bang" go-live for new Epic EHR implementation. Project affected 18,000 network application users across the hospital campus and 500+ clinics.

Charged with accountability for providing needs analysis, instructional design and training services on-site in CA & CO for Kaiser's National Claims Administration centralization. This 2-year project encompassed 8 states, 7 regions and 3 centers, which transitioned to the Epic Tapestry AP platform through sequential system conversions.• Received credentialing from Epic for Tapestry AP in 2015• Created curriculum by region, participated in UAT, provided pilot, super-user and end-user training, Go-Live coaching and “at the elbow” support, new hire and refresher training• Worked with Business Process Operational Readiness and testing teams to create system training in alignment with complex regional distribution scheme workflows• Trained over 500 KP employees for all regions through classroom, online and blended learning delivery• Created eLearning Readiness Assessments for demonstration of learner proficiency• Designed customized online curriculum review games that enabled students in 4 classrooms in multiple locations, including overseas, to play together simultaneously• Recipient of a Kaiser Employee Recognition Award from NCA Vice Presidents for work on new Medicare Part D Intake pilot project that reduced claims processing time by 71%

Employee of this international business process outsourcing firm (formerly Xerox Business Services). Provided consulting, instructional design and training services onsite at Kaiser Permanente locations in CA & CO for 2-year national Epic Tapestry conversion and claims processing centralization client project.

Providing businesses with consulting, strategic planning and implementation for training programs. Became a Certified Trainer with Connect for Health Colorado, providing training & coaching services to insurance brokers, health coverage guides and consumers for the state’s health insurance marketplace exchange.

Created and implemented strategies and training curriculum while managing my product line and increasing revenue across 3 brands and 28 states, which reached over 400,000 business customers and 75M consumers. • Developed and implemented training for 1,400 employees in 3 brands and 28 states for new products and product changes • Directed a project to analyze, revise, and standardize multi-brand compliance policies for all products as well as created online technical documents for training personnel across 28 states• Selected by AVP as key member of companywide cross-functional team charged with identifying and implementing system changes, which resulted in $29M cost savings

Exceeded aggressive product sales objectives through an integrated effort including: campaign planning, training and coaching sales reps, managing inventory and new product rollouts.• Trained regional sales group (over 100 people) on all new specialty products• Team increased revenue in 2005 by 35% ($33M total sales) while launching 9 new products• Attained 2004 revenue growth objective of 106% of goal, including a $1 million stretch objective

Rewrote six-week new hire training curriculum to a condensed, two-week program for a specialty employee group being hired in regional centers in Omaha, NE and Seattle, WA. • Delivered these new hire training programs in each location repeatedly as employees were added• Training was conducted in computer labs using multiple delivery platforms including: classroom instructor-led, self-paced web-based training, group exercises and role-playing• Training included soft skills, company orientation, software, systems and graphics applications, products & sales skills

Performance consulting and training course design, development and delivery for account executives, engineers, customer service and channel business partners across the U.S.• Held focus groups with business units and designed and trained a complete, modular, job skills curriculum• Revised web-based training and created computer-based training for new sales order management software system, resulting in significant cost savings and reduced training time

Provided performance consulting, course development and training for marketing and sales departments in 14 states.• Creation and training of new curriculum for Marketing Product Managers, focusing on Internet and eBusiness • Created product briefs and sales training materials for all new product rollouts companywide to the 1,500 member sales force. Received award from CEO for participation in four new product rollouts in 2000 generating more than $12M in additional revenue• Received $1,000 award for successful creation and delivery of two major company-wide training programs