Abha Pathak Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

- Improved LSS DNA penetration from 4% to 83% for 1600+ member site through design thinking workshops and lean ideation sessions- Designed & executed Value Generation Roadmaps for driving process improvement & delivering productivity, business impact and cost reduction for client- Lead & mentored multiple projects for improving customer satisfaction, reducing cost of operations, improving time to effectiveness, etc.

Hyderabad, Telangana, India

- Community Operations: Managing a Content Moderation Program under Trust & Safety with headcount of 5 AM/TLs, ~89 associates for a Social Media Client with an accuracy > 98%- Program Management: Operational governance, performance & people management, talent transformation, appraisal management & continuous improvement- Stakeholder management: Own stakeholder communications, lead Weekly/Monthly Business Reviews, partner with client policy team to generate/implement business insights

Hyderabad Area, India

* Managing scaled Feedback operations program to map user feedback for generating product related insights and feature modifications* Responsible for end to end program management within set SLAs for a span of 79 headcount* Support workflows for enforcement and train machine learning models/classifiers to improve precision/recall* Leading projects/ working with multiple stakeholders like Eng, Product & Policy teams* Manage and drive process improvement ,quality initiatives, efficiency gains and staffing plans

Hyderabad Area, India

* Managing Ads operations process for a span of 76 headcount* Safeguarding advertiser’s monetary interest through content based ads placement and disabling ads endorsement alongside illicit content* Gating operations to prevent fraud and abuse on client’s platform and safeguard advertiser’s interest* Running experiments and driving pilots for process expansion* Supervised process transition in Manila, Philippines

Hyderabad, India

* Operations Lead for Data Quality and Transaction Risk process* Managing a span of 40 headcount (Increased billable headcount by 32% within 2 quarters)* Responsible for running steady day to day operations while fixating at client requirements

Hyderabad, India

• Responsible for the catalog quality of Softline products for Amazon EU5 (UK, DE, FR, ES, IT Marketplace). • Responsible for assessing and reducing LDR and CDR defect rates and monitoring their impression on the webpage. • Conducting Audit to check accuracy of catalogue accuracy attributes • Contributing towards Softlines Top Offender Programme through weekly audits and reporting the respective NAMs with the list of sellers for Seller gating. • Running queries to measure impact of attribute level changes initiated for 3P sellers and deep dives to identify process gaps. • Creating and managing Team Metrics and Tracker on weekly basis and presenting the same to the Leadership Team. • Identifying means of preventing listing quality defects and defining EU Softlines technology for defect reduction.

Hyderabad, India

• Handling back-end quality operation for an internet giant • Handling internal escalations from customer sales representatives, policy and engineering team within the organization• Provide focused user support experience to clients and internal stakeholders• Check policy compliance of our client's account with our feed specifications and report non-compliance• Work on identifying grey areas and patterns and collating data for process automation and machine learning• Training new hires and mentoring to ensure maximum throughput

Master Of Business Administration (Mba), Foreign Trade, 8.48 Cgpa

Activities and Societies: -An active member of college placement cell (2010 - 2012). -Founding member of college Annual Fest "Hues". -Head.

Bachelor Of Business Administration (B.B.A.), 8.42 Cgpa

Activities and Societies: Active member of Pratibimb (Social & Cultural Club)

Business/Commerce,