Amit Bhardwaj Email & Phone Number

Melbourne, Vic, Au

Port Melbourne, Victoria, Australia

Retail System Support Cordinator

Australia

Managed local and oversea client accounts including Australia Post, South Melbourne Market, etc• Provided consultation to clients to develop their understanding and knowledge of marketplace management• Coordinated internal resources and manage issues in a timely manner• Managed customer needs, understand their pain points and ensure that all business goals are met• Developed and nurtured positive relationships with clients

Burwood East, Victoria, Australia

Facilitate EDI data monitoring, investigate, analyse and resolve the technical issues.Implementing translation solutions in XML and XSLT language.Analyse new connectivity requests, implement and deliver the solution on time.Handle escalation cases from Tier 1 Customer Support team.Effectively co-ordinate and manage accreditation process for Retailers and their trade partners.Communicate directly with customers and their trading partners.Developing an in depth knowledge of technical aspect of internal products to review and approve all production change requests throughout the company.Working closely with departments across the business, such as Development and Project teams to ensure quality solutions are deliveredContribute to internal process improvement.

Melbourne, Australia

Answer calls, emails and other forms of communication from clients with IT related issues. Investigate and troubleshoot customer issues. Utilise knowledge base and training provided to resolve customer's issue in the first instance whenpossible. Use Kana Agent Desktop application for call logging and troubleshooting. When unable to resolve customer issue, escalate to appropriate support group according toprocess within set time frame. Adhere to process for handling and management of all customer issues. amit.bhardwaj@salmat.com.au

Preparing detailed budget and forecast documents, adhering to deadlines and providingmanagement with accurate and timely information.* Dealing with customer and staff queries on day to day basis.* Inventory management.* Ensuring OHS standards are maintained.* Performing EOD, verifications of previous EOD's, cash handling, banking etc.* Preparing reports for the Head office.; Performing Sales.* Dealing with customer queries on day to day basis.* Managing Documents (Invoice, Deliveries)* Helping Store man with Deliveries and pickups.* Assisting stores with IT related issues remotely or in person.amit.bhardwaj@au.mcd.stores.com

Dealing with clients queries externally & internally.* Operations: Working close with customer care department & making sure all the systems workingefficiently.* Working with network & server team and solving day to day queries.* Installing & configuring Microsoft Exchange server with MS Outlook email client configuration.* Assisting helpdesk support in case of emergency.