Leading the product development roadmap and strategic business development initiatives at CORE.

- Reduced cybersecurity alert volume by 25% and streamlined incident response and threat hunting for customers by developing a strategic partnership with a leading threat intelligence provider to differentiate Panther’s enrichment capabilities- Addressed $2.3M in market need by creating an intuitive, delightful, no code search and threat investigation workflow for customers and prospects- Created a 3-5 year product vision through customer and user research, competitive analysis and understanding industry trends- Expanded the product team by 3x through candidate interviews and mentoring and onboarding new hires- Led a value squad with cross-functional team members to iterate fast on customer and prospect feedback and build differentiating features in Panther- Defined and adopted processes for tracking product analytics and inform product roadmap and development

- Reduced annual cost-to-serve by $21M by pioneering development of a workflow orchestration and management platform for resolving customer incidents- Persuaded cross-functional teams of platform value and created joint roadmap to hold teams accountable for execution

- Identified areas of improvement by auditing internal tools and workflows for Wayfair’s customer service organization- Improved time to first response and reduced headcount needs by 66 FTE by developing and launching a completely new service ticket routing system which eliminated manual ticket assignment and routing- Communicated product vision to service organization stakeholders and achieved 100% adoption of ticket routing system within 6 months of launch

- Generated $50M in annual revenue by spearheading development and launch of a radical new Industrial Internet of Things (IIoT) software platform for SICK Analytics Solutions product portfolio- Generated $500K in additional revenue by pioneering development and launch of airport-specific product solutions- Revamped product marketing and added smart product features with customer research to reverse flagging OEM revenue streams

- Orchestrated successful migration of customers from legacy software solution to a new global platform for long-term stability and performance- Led transformation of software development processes to Agile Scrum methodology that increased software release cadence by 3x- Organized and conducted training sessions with subsidiaries in Europe and Asia to expand global sales and support infrastructure

Laboratory supervisor for ENGS 23 - Distributed Systems and Fields