• Managing operational controls utilizing data analytics & AI tools to provide assurance over customer provisioning, order to cash cycle, network integrity, customer & wholesale billing, 3rd party services, and other significant revenue streams covering over $40B+ of revenues.• Led the evolution from a traditional RA to a Business Assurance function by implementing Margin Assurance (product, partner & customer profitability), Campaign Management and Reverse Logistics controls covering up to $5B worth of devices and accessories returned.• Led the efforts in establishing In-House AI capabilities with focus on providing insights on customer trends and front-end issues. Identified several revenue and process improvement opportunities in the areas of Goodwill Credits, Payment Backouts and One Time Fees.• Designed & implemented revenue guard process to proactively identify customer/revenue related issues, forecast bill cycle revenue & provide insights before actual billing based on key drivers like – New Offers, New Products/Promotions and Net Adds etc.• Led the risk assessment for integration of BI&SI processes with Sprint. Identified new risks, controls and opportunities in planning our future New T-Mobile best practices.• Managing and mentoring a team of 10 data analysts, data scientists and contractors for getting the revenue risk universe covered with controls and driving new initiatives.

• Designed and implemented revenue risk strategy, operating procedures & controls for new products & IoT platforms to ensure traceability of revenue, cost & vendor settlement.• Co-managed the work efforts of the external vendor team in automation of business processes for Capital Planning, Operational Budgeting & Performance Management.

Digital Media and Advertising

• Led & executed multiple Risk Advisory projects across EMEIA, engaging with all levels of the organization, including top management & board committees.• Performed risk assessment for OSS-BSS transformation, Billing System Migrations and new technology implementations. Reviewed technology changes across the network & IT elements and its impacts on financial, customer and product integrity.• Led multiple engagements in setting up Revenue Assurance operations. As part of these engagements, identified revenue risks and leakages, implemented RAFM tool and laid down operating procedures for controls covering all revenue streams.• Engagement Manager for Revenue Integration and ERP Automation. Defined business requirements & mapping logics for automation of revenue reporting; ensured compliance to IFRS 15 standards; laid down the integration & implementation plan.• Managed a range of Internal Audit & Risk Maturity assessments which involved identifying process gaps, key control weaknesses and recommendations in the areas of – Network Integration, Billing Systems, Finance Processes and Partner Settlement.• PMO for Enterprise Asset Management solution deployment. Supported a global telco in conducting EAM current state assessment & improvement plan development. Drafted fixed assets policy & procedures, BRD for EAM implementation and data migration plan.

Telecom Infrastructure and Technology

Chief Seminar Coordinator for Communique 09 - Asian Telecom Seminar