Abhay Garg Email & Phone Number

Toronto, On, Ca

Greater Toronto Area, Canada

Founded on December 15, 2022, Quantum Watch Security Services Inc. has quickly established itself as a leader in delivering advanced security solutions. We have proudly completed a wide range of projects, demonstrating our expertise and adaptability in various security and technology services.Our Services Include:• Comprehensive Monitoring Services Live video monitoring, alarm monitoring, environmental monitoring, remote access and control, and reporting and… Show more Founded on December 15, 2022, Quantum Watch Security Services Inc. has quickly established itself as a leader in delivering advanced security solutions. We have proudly completed a wide range of projects, demonstrating our expertise and adaptability in various security and technology services.Our Services Include:• Comprehensive Monitoring Services Live video monitoring, alarm monitoring, environmental monitoring, remote access and control, and reporting and analytics.• Robust Networking and Wi-Fi Solutions Network design, installation, configuration, security solutions, and ongoing support for reliable and secure connectivity.• Advanced Access Control Systems Keycard systems, biometric readers, electronic locks, and mobile access solutions for secure access management.• Reliable Alarm Systems Custom alarm systems for intrusions, fire, and environmental hazards with real-time monitoring and notifications.• Surveillance and Video Solutions High-quality CCTV systems, video analytics, and video wall installations for comprehensive surveillance.• Audio/Visual Solutions Design, installation, and maintenance of audio/visual systems for various meeting spaces, including high-definition projectors, interactive displays, and sound systems.• Security Guard Services Concierge security, mobile patrols, alarm response, loss prevention, event security, and parking enforcement.• Remote Concierge Services and Remote Gate Control/Parking Solutions Tools and technologies for efficient parking management and remote gate control.• Cabling/VOIP Phone Systems Comprehensive VOIP phone system setup, including installation, integration, and support.Our expertise extends to challenging environments, such as installing solar-powered cameras in remote, off-grid locations and crafting tailored security solutions for high-traffic areas like malls and upscale stores. We prioritize ongoing support and maintenance, ensuring minimal downtime and consistent protection. Show less

Dartmouth, Nova Scotia, Canada

• Deployed new user accounts and configured required hardware• Self-monitor, manage and respond to help desk and support tickets to promptly ensure the proper escalation and resolution of tickets and incidents• Configure Network devices such as CISCO routers and HP servers• Perform proactive remote and on-site tech support to clients for networking, hardware, and software.• Re-imaging, Installations, backups, preventive maintenance, troubleshooting and upgrades of … Show more • Deployed new user accounts and configured required hardware• Self-monitor, manage and respond to help desk and support tickets to promptly ensure the proper escalation and resolution of tickets and incidents• Configure Network devices such as CISCO routers and HP servers• Perform proactive remote and on-site tech support to clients for networking, hardware, and software.• Re-imaging, Installations, backups, preventive maintenance, troubleshooting and upgrades of laptops/computers, servers, switches, printers and POS systems• Troubleshooting various models of printers like Xerox, HP, WorkCentre, Receipt printers and Label printers.• Administrative duties such as updating tickets with detailed information• Company assets audit, tracking and management• Perform on-site and remote IT hardware and software support through In-person, call or email.• Demonstrated troubleshooting experience on Mac and Windows platforms• Perform and monitor backup and recovery operations for data and systems and participate in related business continuity tasks and activities• Conduct on-site and off-site service calls and provide technical training as required• Troubleshoot hardware and software issues and coordinate hardware repairs, software, and configuration support with vendors Show less

Toronto, Ontario, Canada

• Provided on-site IT hardware and software support for Banks.• Provided remote support to the customers via calls, emails or site visit• Responsible for monitoring, escalating and resolving tickets promptly• Reduced incident call-back rate by 35% using technical/analytical skills• Test, install and configure computing hardware, peripheral devices, and software components.• Provide orientation, guidance, assistance, and support to users using IT equipment, applications, and… Show more • Provided on-site IT hardware and software support for Banks.• Provided remote support to the customers via calls, emails or site visit• Responsible for monitoring, escalating and resolving tickets promptly• Reduced incident call-back rate by 35% using technical/analytical skills• Test, install and configure computing hardware, peripheral devices, and software components.• Provide orientation, guidance, assistance, and support to users using IT equipment, applications, and services.• Participate in IT infrastructure and platform upgrades and special projects as needed.• Break-fix skills on products like computer peripherals, large system printers, small and enterprise-level servers, communications equipment, networks, and item processing sorters.• Supported deployment of on-site machines and Installed, replaced, and troubleshot cables and hardware.• Install, repair, image, and maintenance of POS systems, Work stations, laptops, printers, and hand scanners for various clients.• Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions• Maintained office PCs, networks and mobile devices• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more• Monitored server room, wireless network and other server infrastructure.• Established, repaired and optimized networks by installing wiring, cabling and devices• Performed troubleshooting to correct computer hardware and software malfunctions• Completed routine and complex software installations, assisting users of various levels of computer sophistication in the operation of new and existing software• Tested and installed motherboards, processors and graphics cards on desktops and laptops. Show less