Worked as Tecno-Functional architect in multiple Oracle Utilities implementations, assisting sales team on new RFPs, mentoring resources, assisting smartcityteams to come up with best business practices and base configurations of C2M,WAM,CCB,OCI

• Serves as C2M, WAM Application expert working with the Business, Delivery, and Operations teams to support development and production activities for new and existing functionality• Responsible for sign-off on functional design of solutions. Accountable for the overall functional solutions related to the following Functional Areas (Customer Information, Billing, Financial Transactions, Credit and Collections, Payment Processing & Adjustments)• Reviews all functional designs and ensures all Functional Documents are kept up-to-date ( Custom Algorithms, User Exits, Interfaces,,, Configuration)• Gather, analyze and documents requirements for Change Requests and new project work as assigned.• Designs new and documents changes to process flows, and related Functional Designs• Develop and execute test cases to exercise new and existing functionality. Identify, log and track defects using Quality Center.• Assists with creation of User Training documentation• Triage defect queue daily and properly assign level 1, 2, 3 tickets within SLA guidelines.• Coordinate with business owners to streamline and document the Revenue Accounting business processes• Conduct analysis that identifies negative impacts to current state business processes• Provide recommended options, alternatives, and/or work-arounds to solutions to the COTS application.• Functionally configure or prototype recommended solutions in test environments to validate recommended solutions to meet business objectives• Maintain Application Configuration documentation and the Production/Gold Configuration application environment• Work with Oracle support to resolve open Service Requests• Work with team to proactively identify and resolve issues/defects and risks that interfere with ongoing project execution or success.• ORACLE RMB, ORACLE EBS, COBOL, JAVA, Oracle 11i, WebLogic, Oracle Application Server, Unix, Datamax, HP Quality Center, SharePoint, Web Services, SoapUI, SQL Developer

• Developed detailed CC&B step-by-step procedures to facilitate enterprise wide training.• Developed Instructors and Participants Guides to support and structure the CC&B End User Training effort.• Served as Oracle CC&B COTS application SME (Provide training, resolve outstanding questions/issues, review business process/training artifacts, etc…)• Validated all Billing, Payments, Adjustments, Financial Transactions and Credit/Collections Training artifacts.• Trained 10 Training Developers--- providing the detailed knowledge of CC&B to the “click level” necessary for navigation throughout the on-line system• Performed data mining to assist with identifying accounts to be used for various training scenarios.• Translated Technical Specs to End User training documentation as necessary.• ORACLE CC&Bv 2.4., MDM, MTM, WAM, Microsoft Project SP 5, COBOL, JAVA, Oracle 11i, WebLogic, Oracle Application Server, Unix, Documaker, HP Quality Center, SharePoint, Web Services, SoapUI, SQL Developer

• Developed Test strategy and plan for Customer Care and Billing(CC&B) implementation. Established Master System Configuration Plan. Defined specifications for test environments.• Evaluated, selected, procured, and implemented Mercury Quality Center for requirements management, test planning, test execution, defect tracking and reporting. Performed Mercury Quality Center and QTP administrative functions.• Following Process Analysis and FIT/GAP, assisted in the documentation of client ‘As Is’ and ‘TO BE’ business process mapping.• Performed System, SIT, and SAT Testing of CC&B plug-in algorithms, Conversion, Custom Reports, Configuration, Interfaces, DOC1 Letter/Bill Templates, Batch Scheduler, and base CC&B functionality. Launched CC&B batch jobs and developed SQL queries to verify the results on the CC&B backend.• Perform Interface testing with client’s trading partners. Coordinated test execution within QA team. Managed integrated testing with other platforms as required• Created test cases and other required testing artifacts to provide test coverage of Confidential business functional areas.(Billing, Meter Reading, Credit and Collections, Payments, etc). Developed QTP regression scripts to provide client with a repository of test scripts can be executed electronically following the release of patches by ORACLE|SPL• Managed the customization of the CC&B COTS application via Configuration. (i.e., populating client specific values into CC&B core ADMIN tables.) Documented the rationale supporting the configuration of the system in Rationale Documents.• Scheduled Configuration refreshes and environment updates..Environment: ORACLE|SPL CC&B, COBOL, Java, Oracle 11i, Oracle BPEL, OWB, Tuxedo, WebLogic, HP9000, UNIX, Reflections, Putty, Mercury Quality Center/Test Director, Mercury QTP, TOAD, COS Batch, XML, PVCS Version Control, ORACLE|SPL Conversion ToolKit (Custom ETL tool), ORACLE|SPL Trakker, ORACLE|SPL SYSDL, ORACLE\SPL Config Lab