Head of Facility for a 27 acres township Handed over 9 towers of 30 storey and taking care of complete infrastructure of the township that involves HK, Technical services, Parking, Horticulture, Water Management, STP etc.Transition Management pre handover stage till society formation Asset Management Clients possession Customer Grievance management BudgetingAssisting cross functional teams in resolving client issues and discrepancies Club house Management with monthly P&L workingFM strategy etc.

Deputy General Manager - Handovers

Handling Facilities for Residential & Commercial Site of 27 Acres property in MMRTaking care from pre possession till society handover as Senior Manager - Facility Site Head.Handling end to end handovers, possessions, customer grievance, asset management, Complaint management and root cause analysis, key learnings and implementation in future projects, Vendor & Contract Management, SLA improvement, coordinating with government officials & society formation with handovers.Apart from the core job role, have volunteered to take up sales contributing to 1.5 cr during the strict Covid 19 period.

Part of Customer Handover & Satisfaction- Quality team under Mr Alcide Coelho - Sr. VP Quality.Key Job role Quality of handoversHOTO process and implementationClient SatisfactionGrievance ManagementAnalysis of complaintsSite Audits RCC and Finishing Key learnings and implementation of change in future projects.FM implementation at Sites.SLA improvement

Part of Lodha's Luxurious segment- Hospitality Management under the leadership of Mr. Shyam Kaikini who has proved excellence in Hotel Industry and now adding Luxury & Hospitality in Real Estate.Key RoleTransition Management from Projects i.e HOTO, Key handovers, post possession grievance management, customer engagement, customer Satisfaction.

Handovers of Flats to the Client- ResidentialSingle point of contact for all customers related issues like, final Payment,Flat Readiness,Delay Possession,Possession Formalities and Handovers of flats.Handling Complete Clubhouse ManagementFacilities ManagementHandling Post possession issues for any MEP, Civil works/ Repairs, Daily Complaints, Security, Housekeeping.Complete Vendor ManagementClubhouse Management

Worked under the leadership of Mr. T.D Bhatt in Handovers and Facility Management.Transition of projects from Construction to Operations that involves Handovers of Flats, Common Areas, Club Houses, Schools in terms of Post construction & MEP checks.Ensuring timely transition for smooth operationsFMS which involves customer handling, getting flats ready for site visits, possessions, Resolving issues during defect liability period.Vendor ManagementOverseeing Housekeeping during Handover process. Handling work pressure as a part of Mass Housing/ township.Maintaining periodic MIS reports & Daily Trackers for keeping a track on the progress of the project.