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Abhay Kumar is listed as Team Lead - IT Service Desk at Tata Power-DDL | Ex-HCLite | Ex-TCSer at Tata Power-DDL, a company with 833 employees, based in New Delhi, Delhi, India. AeroLeads shows a matched LinkedIn profile for Abhay Kumar.
Abhay Kumar previously worked as Team Lead Service Desk at Tata Power-Ddl and Information Technology Service Desk Team Lead at Hcltech. Abhay Kumar holds Master Of Commerce, Financial Accounting from Mahatma Gandhi Kashi Vidyapeeth.
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Results-oriented Information Technology (IT) professional with extensive experience in leading service desk teams and leveraging Management Information Systems (MIS) expertise. Proven track record of delivering exceptional customer support, driving operational efficiency, and implementing innovative solutions. Skilled in IT service management, team leadership, data analysis, and system optimization. Committed to fostering a customer-centric work environment and leveraging technology to achieve business goals.
Listed skills include Tally Erp, People Management, Reporting And Analysis, Data Management, and 21 others.
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A career timeline built from the work history available for this profile.
Delhi, India
-Managing team of 30 associates with Service Desk engineers, L1 technical Support and Field Support Engineers.-Providing Support to End Users with different channels like Email, Chat, Voice and Portal.-Handling escalations mails and guiding team for proper resolution.-MIS Report: Publishing of daily SLA indicators, Performance reports, Preparation of IMS.
Noida, Uttar Pradesh, India
Results-driven IT professional with extensive experience in leading and managing service desk teams to deliver exceptional customer support and technical solutions. Proven ability to drive operational efficiency, improve service delivery, and enhance user satisfaction. Skilled in IT service management, team leadership, and problem-solving. Committed to.
Varanasi, Uttar Pradesh, India
-Lead a high-performing service desk team in providing efficient and effective technical support to end-users, ensuring timely incident resolution and meeting service level agreements (SLAs).-Manage and prioritize support requests, assigning tasks and ensuring appropriate resource allocation for timely response and resolution.-Implement and maintain.
Varanasi, Uttar Pradesh, India
-Gathered, organized, and analyzed data to identify trends, patterns, and performance indicators for key business areas.-Developed and maintained reports, dashboards, and data visualizations to facilitate data-driven decision-making.-Conducted ad-hoc data analysis to support business initiatives and strategic planning.-Assisted in system implementation.
Varanasi, Uttar Pradesh, India
-Provided frontline technical support to end-users, addressing hardware, software, and network-related issues.-Diagnosed and resolved technical problems, ensuring minimal downtime and optimal user productivity.-Logged and managed support tickets in the help desk system, tracking issues and documenting troubleshooting steps and resolutions.-Collaborated.
Other employees you can reach at tatapower-ddl.com. View company contacts for 833 employees →
Er.Abhishek Kurmi
Colleague at Tata Power-DdlPawayan, Uttar Pradesh, India, India
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Neha Verma
Colleague at Tata Power-DdlSouth Delhi, Delhi, India, India
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Sonia Sarin
Colleague at Tata Power-DdlDelhi, India, India
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Samrat Roy
Colleague at Tata Power-DdlGhaziabad, Uttar Pradesh, India, India
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Donat Beaupre
Colleague at Tata Power-DdlSaint-Zotique, Quebec, Canada, Canada
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BU
Bhawna Uniyal
Colleague at Tata Power-DdlDelhi, India, India
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MA
Md Asif Khan
Colleague at Tata Power-DdlJharkhand, India, India
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Dharmender Dabas
Colleague at Tata Power-DdlDelhi, India, India
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SK
Saloni Kumar
Colleague at Tata Power-DdlUnited Arab Emirates, United Arab Emirates
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RK
Ravinder Kumar
Colleague at Tata Power-DdlDelhi, India, India
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Quick answers generated from the profile data available on this page.
Abhay Kumar works for Tata Power-DDL.
Abhay Kumar is listed as Team Lead - IT Service Desk at Tata Power-DDL | Ex-HCLite | Ex-TCSer at Tata Power-DDL.
Abhay Kumar is based in New Delhi, Delhi, India while working with Tata Power-DDL.
Abhay Kumar has worked for Tata Power-Ddl, Hcltech, and Tata Consultancy Services.
Abhay Kumar's colleagues at Tata Power-DDL include Er.Abhishek Kurmi, Neha Verma, Sonia Sarin, Samrat Roy, and Donat Beaupre.
You can use AeroLeads to view verified contact signals for Abhay Kumar at Tata Power-DDL, including work email, phone, and LinkedIn data when available.
Abhay Kumar holds Master Of Commerce, Financial Accounting from Mahatma Gandhi Kashi Vidyapeeth.
Abhay Kumar is listed with skills including Tally Erp, People Management, Reporting And Analysis, Data Management, Office 365, Financial Modeling, Spreadsheets, and Active Listening.
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