Abhay Sharma Email and Phone Number

Designed and developed AI-based voice calling agents for automating sales, support, and process workflows, using technologies like Deepgram, AWS Polly, OpenAI, Twilio, Plivo, Kaleyra etc. capable of supporting more than 10,000 concurrent and millions of monthly calls and messages, under the guidance of the CTO.Engineered a highly scalable architecture using AWS services like Lambda, ASG, SQS, EventBridge, DynamoDB Streaming, and CloudWatch, ensuring seamless handling of high call volumes while maintaining low latency, fault tolerance and monitoring.Optimized and designed database systems using DynamoDB to manage high-frequency call data, leveraging features like streaming and real-time processing to support analytics and reporting at scale.Implemented system design principles such as microservices and event-driven architecture, ensuring that the platform could dynamically scale to accommodate millions of calls per month across multiple clients.Provided our services to more than half a dozen major client companies to tailor and deploy solutions for their specific use cases, streamlining their operations and improving service quality through automated, AI-driven voice interactions.