Strategy & Transformation Project & Process ManagementRobotics Implementation

Strategy & Transformation Project & Process ManagementRobotics Implementation

As Manager Operations I was responsible for -Managing overall process delivery, people management, client handling & management- Managing a team analysts & senior analysts performing Audit/Balance Confirmation function and investigation- Managing career planning of the resources through regular 1-1 discussions, Mid-Year & Year End performance reviews, appraisal discussions, trainings and focusing on the individual career aspirations.- Participating in Monthly reviews with… Show more As Manager Operations I was responsible for -Managing overall process delivery, people management, client handling & management- Managing a team analysts & senior analysts performing Audit/Balance Confirmation function and investigation- Managing career planning of the resources through regular 1-1 discussions, Mid-Year & Year End performance reviews, appraisal discussions, trainings and focusing on the individual career aspirations.- Participating in Monthly reviews with internal & external stake holdersOverseeing and Auditing the production activities of the team- Liaising with the team & customer to ensure that the process is running as per the procedures and standards laid down- Liaison with onshore manager’s & process owners to understand Clients’ requirements and derive desired results from the process- To ensure team is working closely together & each unit has a back-up plan all the time.- To ensure team is inclined towards working within the scope of compliance policies- To ensure completion/adherence of activity as per standard procedure/key operating procedure- To ensure quality/quantity of processing is maintained as per the SLA- Take instant decisions in critical situations Work on various process level & center level initiatives Show less

--Designing and recommending Marketing & Communication strategies and planning and orchestrating execution activities. --Identify and recommend attractive and addressable market segments, and establish portfolio and sales play priorities.--develop Marketing and Go-to-Market strategies. --recommend actions to drive performance in their segment and establish objectives for Go-to-Market Plans, including Routes-to-Market, Awareness, Demand Programs and Sales Enablement. --Analyze… Show more --Designing and recommending Marketing & Communication strategies and planning and orchestrating execution activities. --Identify and recommend attractive and addressable market segments, and establish portfolio and sales play priorities.--develop Marketing and Go-to-Market strategies. --recommend actions to drive performance in their segment and establish objectives for Go-to-Market Plans, including Routes-to-Market, Awareness, Demand Programs and Sales Enablement. --Analyze future quarter pipeline gaps, understand root causes and identify corrective actions to ensure that each quarter begins with sufficient pipeline to achieve business targets. Show less