Abhay Jadav Email & Phone Number

Richmond Hill, Ontario, Canada

Mississauga, Ontario, Canada

• Proficient in troubleshooting Mac, Windows, and Chrome OS platforms, including hardware and software issues, ensuring seamless user experience and productivity.• Expertly managed Active Directory, including user account creation, group policy management, and access controls, resulting in a 30% reduction in security incidents and enhanced system reliability.• Adept at leveraging ticketing systems such as SysAid, Salesforce, Zendesk, and Service Now to efficiently manage and prioritize support requests, consistently achieving a remarkable track record of resolving tickets within an hour. With an average of 8-10 tickets addressed daily• Skilled in face-to-face support, effectively engaging with end-users to diagnose and resolve IT-related issues promptly, enhancing overall user satisfaction and operational continuity.• Proven track record in managing and upgrading hardware devices, including repairing or replacing damaged equipment, minimizing downtime and optimizing workplace efficiency.• Experienced in inventory management and asset tracking systems, maintaining accurate records of storage room assets and counts, facilitating efficient resource allocation and budget management.• Skilled in interfacing with users to troubleshoot software issues, addressing concerns promptly and effectively to minimize disruption to daily operations.

London

• Delivered personalized and clear instructions to customers, both over the phone and through email, effectively explaining technical concepts and procedures to users with varying levels of technical proficiency.• Examined customer satisfaction levels following the implementation of strategic changes; adhered meticulously to escalation processes, enabling the escalation team to promptly access vital troubleshooting information for swift issue resolution.• Engineered secure Wi-Fi networks with WPA2, WPA3, and AES encryption protocols, optimized network performance and security, resulting in a 25% decrease in data breaches and a 20% boost in network speed.• Diagnosed network protocol issues (TCP/IP, DNS, DHCP) using Wireshark and PingPlotter, decreased system downtime by 40% and restored services 30% faster, ensuring uninterrupted business operations.• Researched and analyzed latest router models from industry leaders including CISCO, Netgear, TP-Link, and D-Link; delivered customized solutions tailored to unique customer requirements, enhancing network performance and security.• Assisted customers with advanced router configurations, including port forwarding, VPN setup (IPsec, SSL VPN), and Quality of Service (QoS) settings, catering specific requirements for seamless data transmission and prioritization.

Ahmedabad, Gujarat, India

• Spearheaded the design and development of over 30 responsive web pages from scratch, ensuring compatibility across 10+ devices, including mobile phones, tablets, and desktops.• Achieved a 43% increase in search ranking accuracy by optimizing 40+ key content pieces for SEO objectives.• Enhanced user experience for a user base of over 1.2 million customers, resulting in a remarkable 60% increase in customer satisfaction.• Applied coding standards diligently to all projects, resulting in a 35% increase in work efficiency, and collaborated closely with the marketing team to align designs with organizational objectives.• Demonstrated expertise in working with REST APIs, extracting and managing over 1000 data requests, while proficiently handling network requests and debugging fetch promises.• Utilized Canvas to generate custom graphs and customized Bootstrap CSS for unique design implementations. Reduced code length by 30% through optimized JavaScript coding and efficient website deployment oversight.• Conducted routine updates, security patches, and various website maintenance tasks to ensure operational efficiency and security.EDUCATION

Master Of Science - Ms, Computer Software Engineering

Bachelor'S Degree, Information Technology

High School Diploma, Information Technology