Abhay Khetarpal Email & Phone Number

Slough / Remote

Winchester

Managing deployment and maintenance of BSS and Comms Hub Manager applications based on Apache, Java, JBoss Fuse/EAP and Oracle stack for Arqiva’s Smart M2M programme for Energy and Water across 7 x Platform Environments as Senior Delivery Manager. Also, leading migration of these applications to New Shared Systems Platform.

Ipswich, United Kingdom

Took a break to address an important family issue. Supported my mother to recover from a medical emergency in India. Devoted the remaining time to charity work /skills development.

Slough, United Kingdom

• Smart Metering Implementation Programme (SMIP) is enabling a nationwide roll-out of 53 million electric and gas smart meters across UK by 2020. O2, as a Communications Service Provider (CSP) is responsible for.
• Delivered multiple IT systems like Vitria Operational Intelligence / Orchestration Tool (OI-OT), BMC Remedy Configuration Management Database (CMDB) & Service Level Management (SLM) and Business Service Management.
• Managed stakeholders from Telefonica/O2 covering Programme, Release, IT Platforms, Networks, Test Environments, Test Phases and Service Management across SMIP.
• Responsible for delivery of multiple platforms for above IT systems across different build, test and production environments and Business Analysis, Requirements, Design, Development, Test & Support / Operational.

London

• Colt is Europe’s Information Delivery Platform, enabling its customers to share, process and store their vital Business information. Colt operates a 22-country, 83,000km network that includes metropolitan area networks.
• Led Cloud Centric Network (CCN) programme (€ 1.2M) and piloted a Generation4 Data Centre Network (Gen4 DC) based on Software Defined Networking (SDN) architecture. Successfully migrated Managed Hosting pilot customer.
• Delivered major enhancements on Business Support Systems (BSS) covering Service Request e-bond, Performance & Reporting metrics and Business Service Modeling for € 10M re-platforming Customer delivery programme in.
• Managed multiple transformation projects delivering Service Request Management through bespoke Customer Portal and Software-as-a-Service (SaaS) Service-Now platform enhancements.
• Successfully delivered fully automated IP Access and IPVPN Network Access solutions for Cloud customers in Data Centre involving complex integration between BSS and OSS.

Milton Keynes

• Tech Mahindra, a joint venture between Mahindra & Mahindra Ltd. of India and BT plc, is the leading provider of IT Solutions to the communications industry world-wide with revenues of nearly US $1bn. As Programme.
• Led a team of multiple stakeholders to deliver business process automation through BSS enhancements for order provisioning and trouble ticket management over five 6-weekly releases yielding £2.5m cost reduction.
• Responsible for programme delivery, operational readiness (incl. user testing, training and support ITIL compliant processes) and benefits measurement working closely with business and technical leads. PMO Lead Jan, 09.
• Led a 3rd party supplier to set up a Programme Management Office on an enterprise level process driven systems transformation programme. Made significant contributions to planning, procedures and implementation of.
• Managed RAID (Risks, Assumptions, Issues and Dependencies) logs. Presented highlight reports at the weekly Transformation Steering Group meetings. Lead Designer Jun,08 - Dec, 08
• Created a target operational model comprising of BSS & OSS. Identified systems for rationalisation and decommissioning under Andes programme. Designs were approved by the Client’s Chief Architect Office.

Ipswich, United Kingdom

• Logical Inventory Management System is a key Operational Support System (OSS) in BT's 21CN stack. It stores the network logical inventory and supports main telecoms processes like Service Provisioning, Activation and.
• Successfully led a technically challenging programme based on an evolving COTS product (Cramer) and Agile development methodologies (burn-down charts, test-driven development, sprints retrospectives, etc.) with.
• Setup Onsite-Offshore teams, led software development process improvements and transitioned large sized (up to 150 resources) project from customer and 3rd party vendors thereby delivering significant value and cost.
• Responsible for programme planning, organising, directing and control. Managed customer and other stakeholder expectations. Presented weekly progress to Programme Control Board. Chaired daily scrum-of-scrum call.
• Contributed to proposals and presented Cramer skills and capabilities to potential customers. This led to new business generation worth £1.5m.

Ipswich, United Kingdom

• Domain Management is one of the key platform in BT's Matrix Platform architecture which consists of Operational Support Systems (OSS) to manage a diverse selection of network elements.
• Owned and presented parts of an RFP response, as a member of the core team, which resulted in winning a multi-million pound contract taking complete ownership of a Telco platform (comprising 60+ system applications).
• Established knowledge transfer process and agreed transition plan for off-shoring key customer roles. Monitored progress at Quality Gates and ensured customer sign-off.

Ipswich, United Kingdom

• Switch Manager is a key OSS that supports PSTN programme managing approx. 28 million customers and yielding £12bn annual revenue. It provides a single point interface between a diverse selection of network elements and.
• Managed the Switch Manager programme to deliver significant enhancements to mission critical telecom systems through 12 successful quarterly releases using largely offshore based teams. Average annual budget was £6.5m.
• Built good relationship with director level executives which led to a consistent 4.5 (or higher) out of 5 Customer Satisfaction score
• Enhanced the client's SM Quality Management System by incorporating CMM Level-5 processes related to Continuous Learning and Post Implementation Review.
• Produced SM roadmap providing future view of 4 SM releases for 21CN introduction.

Ipswich, United Kingdom

• Effectively planned Switch Manager release roll-out involving hardware changes and Unix-Oracle upgrade across 5 locations in UK with minimum system downtime and kit movement thereby providing significant business.
• Customer recognition and award for successfully migrating SM variant from Croydon to Manchester. Prepared SLA document Led Disaster Recovery Fallback trials.

Ipswich, United Kingdom

• Led Testing team on complex telecom systems and adopted test automation and selective regression testing techniques thereby reducing testing effort and time (from 1100 to 250 person-days every quarter) and ensuring.
• Produced release specific test strategy and participated in release planning providing effort & timescale estimates. Test Authority for approval of Test Specifications.

Ahmedabad Area, India

• Led Software Quality Assurance (SQA) and Independent Verification Validation & Testing (IVV&T) teams on several Satellite Communications and Image Processing software projects.
• Led Test & Evaluation (T&E) of Communications, Meteorological and Remote Sensing satellite payload systems.

B.E., Electronics & Communication

Education record