Abhay Pathak Email & Phone Number

Slough, Gb

London, England, United Kingdom

Managing a team of 50+ Data Architect and Data Engineers for a leading CPG customer based out of Denmark. Team creates a Data and Analytics ecosystem for the Finance and Supply chain business team. Team has implemented many commercial analytics uses cases that are helping the Business grow further. Team works on MS Azure technologies to Implement the reports/dashboards required by Business. Working closely with the IT and Business Stakeholders to onboard more markets on the existing Data and Analytics products and creating new products that suits Business requirements.

Pune, Maharashtra, India

Heading the Service Management team of 50+ ITIL champions. Managed the team working for various ITIL process areas such as Incident Management, Problem Management, Change Management,Release Management. Head of the Command Centre for this engagement, where we monitor all the CI’s 24*7 to ensure any anomaly is detected on time for quick resolution. We have setup a state-of-the-Art Dedicated CommandCentre for our customer, which uses many monitoring tools like SolarWinds, SAP Solman for real time monitoring.

Noida, Uttar Pradesh, India

Leading AI centered program to introduce/move customer RUN services to Machine First model with automation for a leading Global CPG Company. Some key processes of the Transformation program are supporting the Implementation of Microsoft EPM, reduce the touch points between the users and the Service Desk and other support teams by leveraging automation of the standardized processes. Transformed the Joiner/Leaver Processes to enable touch less IT services for new joiners from different Business Units. Lead the Transforming the operation of the Hands & Feet services across 250 customer location to ensure we optimize the resources andmove towards our goal of machine first.

Slough, England, United Kingdom

Global Service Lead to support the customer with any operational issues being faced across250 locations. Lead the team of Regional Leads in around 13 countries, who would work closely with the Business and IT stakeholders in their regions to ensure minimal service disruption in the Network, Application and Infrastructure.Responsible for any/all regional escalations from various commercial and manufacturing sites of the customer across the Globe. This includes support from all the tracks supported by Infosys, which primarily Include Hands and Field support, End user computing, Network and all otherApplication/Infrastructure areas. Working closely with the CXO level users from the Corporate HeadQuarter, to support them with any/all major events and get their issues resolved on priority.During the Global COVID19 Pandemic, lead the Crisis Management team for this engagement, worked with the IT stakeholders to chalk-out the IT strategy to ensure the employees can continue to work from Home during the pandemic.

Nottingham, United Kingdom

Managed the Delivery for an IOT (Internet of Things) Project for a Global Insurance Company to capture and prevent Water leakage, which was key reason for most of their Home Insurance claims.Managed the Delivery for a High-end retailer for their Managed Services Project for Cloud based Integration Product Implementation.Worked as the Onsite Support Manager for a L2/L3 support team for over 300+ Applications. Worked closely with the customers IT and Business Stakeholders

Bangalore

Application Support Manager responsible for 24*7 Application Support team for a leading Credit Services company in UK. Team worked to provide L2/L3 support for more than 300 applications used by the customer and their partners. • Worked as the Transition manager for the large-scale transition involving more than 300 applications and 100 resources.

Pune Area, India

Senior Project Manager at eCommera India Pvt. Ltd. Responsible for:• Managing changes to all the Labelux & Pentland brands website• SOW Preparation• Release Management• Sprint Estimation, Planning• Attending daily scrum calls to monitor the progress and the activities planned for today• Effort and Cost Estimation for adding or updating new features.• Working with the Engagement Manager and the Clients to track the UAT• Keeping a tab on Project cost and milestones.• Leading various delivery methodology improvements across the board for all the Projects• Reporting Manager for the Project Manager and PMO Lead• Working with the higher management for the Resourcing requirements for new on-boardings• Working with the Dev/QA Managers to streamline various processes

London, United Kingdom

Delivery Integration Manager for Carphone Warehouse, they are Europe’s largest independent mobile phone retailer, with over 1700 stores across Europe. It is based in United Kingdom. Responsible for:• Managing changes to the CPW website that involve more than one technology also include Infrastructure and Third party changes.• Sprint Estimation, Planning• Attending daily scrum calls to monitor the progress and the activities planned for today• Managing Projects that have technologies, area of forte is Online.• Responsible for coordinating with various teams i.e. Infrastructure, Development, Testing and various 3rd party vendor.• Effort and Cost Estimation for adding or updating new features.• Working with the Business stakeholders and the BA to work on the UAT plan for the Project.• Keeping a tab on Project cost and milestones.• Working with Business on the budget tracking for Program/Projects.

Pune Area, India

Offshore Project Manager at Carphone Warehouse, they are Europe’s largest independent mobile phone retailer, with over 1700 stores across Europe. It is based in United Kingdom. Responsible for:• Managing changes to the CPW website that are E2E in nature, involves more than one track.• Leading Content Management development and production support team.• Effort and Cost Estimation for adding or updating new features.• Also involved in writing the Statement of Work for upcoming projects.• Managing the content management environment for the client, this involves maintaining the CMS branches and adding or updating the existing workflows used by the developers, testers and Business users.• Interaction with the developers and business during development, to ensure the smooth development and meeting of timelines for the project.

Gurgaon, India

Functional Analyst for Student Loan Corporation then a subsidiary of Citi Bank, located in Pittsford, NY. They are into origination and servicing of Student Loans for the educational institutes based in USA. Responsible for:• Design and Development of New functionalities added and change requested for the existing system• Development of prototypes for the Business requirement of addition/modification of functionalities to the website.• Review the prototypes with Business and Marketing for their approval and incorporate any changes. This iterative cycle ensured the design approved meets Business expectation.• Solution was then worked upon with the Technology groups and then taken forward.• Preparing the Functional specification design document for the Prototypes approved.• Review the unit test cases prepared by IUT team, which are to be executed during the Integration testing.• Lead role for the Content Management team, manage assignments among the team, code reviews.

Rochester, New York Area

Functional Analyst for Student Loan Corporation then a subsidiary of Citi Bank, located in Pittsford, NY. They are into origination and servicing of Student Loans for the educational institutes based in USA. Responsible for: • Design and Development of New functionalities added and change requested for the existing system • Development of prototypes for the Business requirement of addition/modification of functionalities to the website. • Review the prototypes with Business and Marketing for their approval and incorporate any changes. This iterative cycle ensured the design approved meets Business expectation. • Solution was then worked upon with the Technology groups and then taken forward. • Preparing the Functional specification design document for the Prototypes approved. • Review the unit test cases prepared by IUT team, which are to be executed during the Integration testing. • Lead role for the Content Management team, manage assignments among the team, code reviews.

Gurgaon, India

Test Automation Engineer for banking product for TCS which was then called Quartz. It was customized for the SocGen Bank, Paris. Payments and Transfer module of Quartz was customized for this client. Worked as Test Automation engineer for a while and then switched to the lead role. Responsible for:• Design and Development of the test scripts. These were to be a part of the test suite that used run weekly or demand basis for regression testing.• Extensively took part in the requirement meeting for upcoming project to see how the test suites can be impacted.• Meeting with Business team and development leads to discuss the issues found during the regression run.• Manage the work allocation and the deliverables for the Test Suite development.Management of assignments among the team, code reviews, proper interaction and coordination between peers.

Noida Area, India

Java Developer for Bata Europe, one of the business units of Bata Shoes, this was to help track the demand supply and fulfillment of the goods directly from the factory to the retail stores. This was replacing the existing system with the J2EE based system. Responsible for:• Analysis and Design of the RIM system.• Reverse Engineering of the existing system to prepare the Software Design Specifications.• Java Swing development of the front end pages for the system.