Post 26 years of diversified experience across roles & functions at leadership positions with reputed Automotive brands like Hindustan Motors, Mahindra & Mahinda, Tata Motors & JBM Auto Ltd, I started my entrepreneurial journey with Partly sharing my time between "Quest Vivacity", a broad based consulting & service start up" & "Progressive Foundation" a Non Profit organization working on Social development goals, as one of the founding members.About "Quest Vivacity" (QV) :- QV is the amalgamation of 26 years of industry experience of individuals, across functions & domains of “mobility & green energy solutions”, having knowledge and ability to perform and deliver results. QV has a larger interest in the space of “mobility & green energy solutions” with a vision of being a full spectrum preferred B2B player providing end to end solutions in all related domains. Our mission is to help businesses command superlative performance while delivering on sustainable developmental goals by creating synergies amongst businesses, communities & governments.About "Progressive Foundation" (PF):- Progressive Foundation is a non-profit organization founded by by qualified professionals from diverse fields. The foundation aims at addressing the critical challenges of development and research. On one hand the Foundation works on public health and public education at policy levels with governments, and on the other hand the foundation has been running numerous projects in fields to impact the population on ground and acquire real data and information to feed the policy recommendations to the government. The Foundation has 12A, 80G and FCRA certifications.

Responsible for comprehensive O&M of PMI manufactured Electric Buses in the state of Uttar Pradesh, India.

Built entire After Sales team & systems from scratch for JBM Auto Bus Division. Led entire After Sales Vertical consisting of Field Service,Spare Parts,Planning, Tech Publication,Agreements & Training. Handled entire portfolio of CNG & EV Buses along with EV infrastructure & Charging. • Operating after-sales business as a profit centre.• Strategizing long-term business directions.• Directing entire after-sales operations such as DFS, Supplier Service Level Agreements, Service Schedule & Charges Finalization, Spare Parts & Labour Pricing, Warranty, Spare Parts, Depot Operations, Field Service, Network Planning, Facility & Infrastructure Planning, and AMC & Service Support Model - Sales Deal Finalization with Customers• Defining processes, building facility and planning & optimizing resources; on-boarding manpower • Participating in tenders, acquiring new customers & retaining existing customers, positioning product, determining prices of spare parts, and finalizing after-sales policies• Delivering sustained organisational growth in dynamic environments and ensuring compliance to TS audit requirements• Spearheading entire service operations entailing implementation of various techniques for improving the process and achieving cost effectiveness• Leading new ventures, creating &implementing SOPs, finalizing strategic partners, conducting market analysis & launching of new products with After Sales Readiness in a timely manner to give a cutting edge to the organization.• Building powerful teams to conquer obstacles and sustaining growth momentum while motivating peak individual performances

Key Result Areas: • Ensured seamless design & execution of 24X7 depot operations as per AMC contract between Tata Motors & DTC (Delhi Transport Corporation) • Provided product performance & trial feedback to plant for product quality improvement• Led Project Team for conceptualization & deployment of training• Administered safe, reliable & presentable bus fleetHighlight:• Delivered consistent success in maximization of uptime of buses, optimization of cost of operations and reduction of breakdowns

Worked as Regional Manager- Customer Care & Training Head. Took care of UP, Delhi, Uttaranchal & Haryana during my tenure with Mahindra.• Led a team of 9 direct reportees across Lucknow, Delhi, U.P. and Uttaranchal• Drove annual business planning and formal reviews on a quarterly basis• Managed end-to-end deliverables such as customer centricity, dealer profitability, alignment to organizational strategy, and channel development• Steered spare parts & consumable planning and formulated budget • Prepared & shared product & customer expectation reports with the Plant Head for deployment of quality functions • Built capability of dealer manpower & direct reportees; conducted performance appraisals• Supervised projects & events like OEM Meets, WM Meets, and Mega Format Service Camps with remarkable results

Growth Path: Joined as Territory Manager and rose to the position of Regional Manager-Service in May’03Highlights:• Showcased leadership skills by leading a team of 5 Territory Managers across MP, Chhattisgarh & Rajasthan and driving performance appraisals• Developed & expanded dealership network with a focus on corporate identity, customer service, dealer viability and spare parts & vehicle sales• Worked as a member of New Business Development Project Team• Improved customer delight & satisfaction by providing quality service and resolving complaints on time with the objective of ‘sale through service’