Abhay Tripathi Email & Phone Number

Noida, UP, IN

Noida, Uttar Pradesh, India

Post 26 years of diversified experience across roles & functions at leadership positions with reputed Automotive brands like Hindustan Motors, Mahindra & Mahinda, Tata Motors & JBM Auto Ltd, I started my entrepreneurial journey with Partly sharing my time between "Quest Vivacity", a broad based consulting & service start up" & "Progressive Foundation" a.

Noida, Uttar Pradesh, India

Responsible for comprehensive O&M of PMI manufactured Electric Buses in the state of Uttar Pradesh, India.

Faridabad Area, India

• Built entire After Sales team & systems from scratch for JBM Auto Bus Division. Led entire After Sales Vertical consisting of Field Service,Spare Parts,Planning, Tech Publication,Agreements & Training. Handled entire.
• Operating after-sales business as a profit centre.
• Strategizing long-term business directions.
• Directing entire after-sales operations such as DFS, Supplier Service Level Agreements, Service Schedule & Charges Finalization, Spare Parts & Labour Pricing, Warranty, Spare Parts, Depot Operations, Field Service.
• Defining processes, building facility and planning & optimizing resources; on-boarding manpower
• Participating in tenders, acquiring new customers & retaining existing customers, positioning product, determining prices of spare parts, and finalizing after-sales policies

New Delhi Area, India

• Key Result Areas:
• Ensured seamless design & execution of 24X7 depot operations as per AMC contract between Tata Motors & DTC (Delhi Transport Corporation)
• Provided product performance & trial feedback to plant for product quality improvement
• Led Project Team for conceptualization & deployment of training
• Administered safe, reliable & presentable bus fleetHighlight:
• Delivered consistent success in maximization of uptime of buses, optimization of cost of operations and reduction of breakdowns

• Worked as Regional Manager- Customer Care & Training Head. Took care of UP, Delhi, Uttaranchal & Haryana during my tenure with Mahindra.
• Led a team of 9 direct reportees across Lucknow, Delhi, U.P. and Uttaranchal
• Drove annual business planning and formal reviews on a quarterly basis
• Managed end-to-end deliverables such as customer centricity, dealer profitability, alignment to organizational strategy, and channel development
• Steered spare parts & consumable planning and formulated budget
• Prepared & shared product & customer expectation reports with the Plant Head for deployment of quality functions

Bhopal Area, India, Lucknow, Delhi, Mumbai

• Growth Path: Joined as Territory Manager and rose to the position of Regional Manager-Service in May’03Highlights:
• Showcased leadership skills by leading a team of 5 Territory Managers across MP, Chhattisgarh & Rajasthan and driving performance appraisals
• Developed & expanded dealership network with a focus on corporate identity, customer service, dealer viability and spare parts & vehicle sales
• Worked as a member of New Business Development Project Team
• Improved customer delight & satisfaction by providing quality service and resolving complaints on time with the objective of ‘sale through service’

Lucknow Area, India

New Delhi Area, India

Noida Area, India

Pgdmb, Marketing & Finance, A

Be - Bachelor Of Engineering, Mechanical Engineering

Education record

Pgdbm, Marketing & Finance

Pgdbm, Marketing & Finance, A

Pgdbm, Marketing & Finanace