Abhi Chandra Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

Managing a Product used by 3000+ end users used by Customers of Datacom and Datacom itself. Achievements: - Steered User Experience transformation initiative aimed to reduce productivity loss of significant measure. - Successfully transitioned the product and platform teams into Scrum delivery model despite challenges. - Introduced first Product line for the business by doing the product discovery. Received 25 expression of interest from B2B customers. - Did the quantitative and qualitative user research to discover key pain points of the customers. - Product Strategy and Roadmap delivery- Significantly reduce the operations backlog from 350+ un-assigned operations backlog to a manageable size by continued pursuit and providing clarity and enabling the team.- Ran squad of 9 DevOps engineers including Sprint Planning.

Auckland, New Zealand

Managing the Cherwell ITSM tools and applications for healthAlliance and the DHBs in the Auckland region. It is used by 400+ end users for ITSM practices and 5000+ portal users for their IT Service needs. - Leading the team of 7 people. - Owing the product road-map and backlog to deliver department and company objectives.- Managing the day to day operation oversight for Cherwell and its modules. - Managing agile delivery of Cherwell development/configuration.- Written concept paper, project funding request for maximum amount being $500k.Achievements: - Successfully transformed the delivery process of Cherwell team from non-agile to Agile. - Created an High performing team who kept delivering quality outcomes despite my 3 months of limited availability.- Implemented Continuous Improvement practice in Cherwell, Incident, Problem management and CMDB space.- Transitioned the reporting analyst role from non-technical to a technical role. - Transition from excel based to Power BI, SSRS and BI reporting. That lead to automation and fast delivery of number of management reports.Product Delivery Outcomes:- Implemented MVP for the Task module in Cherwell to streamline and optimize sequential process into parallel processes that delivered the outcomes in 5x speed. - Delivered Secure partition in Cherwell for Security team to manage their confidential tickets. Provided facility for other team members to collaborate with security if required.- At covid-19 lockdown, quickly enabled self-help knowledge for the customer through the portal for things like Citrix, webmail etc. - Successfully rolled out MVP for the knowledge module that led to funding for the Known Error Database. Also, managed to get Service Desk to look into moving their knowledge away from SharePoint 2007 to Cherwell. - Implemented Risk assessment methodology in Cherwell for Change and Problem module.

Auckland, New Zealand

Hiring talentAssist in building modern UX designBusiness & System RequirementsCustomer EngagementAgile product developmentTesting

New Zealand, Plamerston North

I deliver system and process changes utilizing my business and system analysis expertise. Projects include a web application, a mobile app, data migration and custom development projects.• Capture requirements, perform analysis and document business requirements. • Work with clients to understand their current systems & processes, their new requirements and analyze their data to facilitate implementation. • Collaborate with developers, analysts and managers to design, document and present the solution to the client/internal users.• Proactively manage changes to requirements to ensure all parties have a full understanding of the required changes and the system/process/project implications.• Work with client, their IT support and our developers to ensure timely implementation.• Investigate system defects and conduct route-cause analysis.

Pune Area, India

Accountable for on time delivery of component builds into test area and on time completion of testing activities (Intergration Testing, System Testing, UAT, network variant testing etc.) Responsible for testing sign off, by managing defect/issue resolution through effective co-ordination between multiple teams (Test teams, components, Solution designers and environment teams). Involved in test planning activities and in various aspects of testing such as test sprint scope, prioritization of business stories during test window. Review of test environment readiness, quality of test data preparation and ensure that all test cases are reviewed by design team adhering to review schedule.Monitor daily progress of testing activities and take proactive actions to rectify any issues found or risks identified. Report progress on testing activities, issue resolution and risk mitigation to the Release managers through various channels such as daily & weekly update calls and reports. At the end of the release, perform RCA and suggest improvements in various test processes.Keep knowledge base updated with latest testing methodologies, tools and project management techniques and different standards utilizing different forums such as internal Infosys trainings, certifications, knowledge repository etc.

Pune

It was my entrepreneurial venture to create a market ready ERP solution in 6 months for education indsutry. Achievements:- Successfully created 16 module ERP solution that include modules like accounting, payroll, inventory, asset management, HR etc.- Managed a team of 6 composed of software developers and testers- Presented solution to education institutions and managed to rope in 3 customers in a month's time frame.- Managed end to end life cycle of solution that includes planning, design, development, implementation and maintenance.

Pune Area, India

Collated business requirements and functional specifications by liaising with various stakeholders.Analysed current systems and business processes to identify areas of business improvement and to make recommendations.Led initiatives to identify new solutions, assess probable solutions, understand the strategic challenges of solution design and provide methods to address the same. Worked with various teams (development, testing, and business teams) to produce strategic system/process design for the given requirements, followed by documentation of the agreed solution along with business requirements. Coordinating and managing relationships with business managers and external vendors for requirement management. Assisting in the preparation of Functional and User Acceptance Testing for business cases.Involved in workshops / training / presentations. Accountable for the given focus area throughout development cycle including defect management.Produced timely reports for managers to show progress against various milestones and issues.Work involved planning, organising, managing stakeholders, and negotiating with stakeholders.Methodologies: Agile methodology and SCRUM.Technologies/Tool: UML, XML and MS Office suite (Excel, Visio, Word and PowerPoint), Mercury Quality CentreProject Types: Order provisioning, inventory and asset management, service fulfilment and assurance, system integration, data migration, and capacity management.Telecom Technologies: Access & Backhaul network, VLAN, ISDN, POTS, MPLS & CDN.

Pune Area, India

Lead a team of 6 people for second and third line application support project for around 6 months to achieve and maintain team deliverable against SLA and OLA's Identified bottlenecks in the stack and performed root cause analysisTraining, mentoring and management of team members.

Pune Area, India

Delivered system design that involved understanding the requirements from Business Analysts, identifying the impacts, analysing the impacts and designing solutions to meet their requirements.Successfully managed software development involving requirement analysis, programming, test and deployment.Provided maintenance support for different testings.Efficiently implemented quality processes by following the CMMi quality model.Worked as configuration controller and release manager for couple of quarters.Project Type: Order provisioning, Service/network provisioning. Technologies Worked: Database, XML and Web ServicesTool: Clarify, MS Version Control

Certificate In Team Leadership (Level 3), Leadership

Certificate, Gamification In Business

Postgraduate Diploma In Commerce, Information Systems, 7.5/9

Activities and Societies: Received $4000 scholarship from ASB Bank for excellence in studiesSubjects included: ERP, Advanced Information.

Transitional Certificate, Business, 6.75 Gpa

Subjects included Economics, Accounting, Management and Statistics

Bachelor Of Engineering (B.E.), Computer Science, 77.5

First Class Honours