Abhi Jeet Email and Phone Number

Managing a team of 20 Quality Analysts for Cognizant and Training new hires on product and audit guidelines Conducting effective weekly connects with Client to review the dashboard and the actions should be in collaboration with Operations/Processes.Calibration sessions across the vendors to ensure that all key quality guidelines are calibrated on what constitutes a quality call. And also discuss issues and trends.Ensuring the completion of audit samples, meeting SLA’s reaching weekly & monthly targets and ensuring quality in every sample audited by the team. Proactive RCA on tools, process enhancement, high variance rate with Vendor QA’s. Mixed bag of Team Lead, Trainer and Quality Analyst.