Abhishek Krishnan Email & Phone Number

Halifax Regional Municipality, Ns, Ca

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

Assessing, managing and processing returns for large conglomerate health care clients. Continuous improvement meetings with clients and QAAssessment and mentoring of existing and new workforce for meeting and improving KPIs.

Bedford, Nova Scotia, Canada

• Quality Analyst for DSAT calls, supporting teams and their managers by listening to DSAT calls, providing written reports and video coaching to employees to support them and improve their customer satisfaction scores. • Support customers having technical issues, assisting with troubleshooting steps and providing a resolution.

Toronto, Canada Area

• Understand Client’s Credit scenario, determine and offer payment plans, negotiate while maintaining a manner which shows sensitivity, tact and professionalism.• Consistently and accurately document all information pertaining to accounts.• Adaptable, assertive, dependable and persistent in order to successfully negotiate payment arrangements on delinquent accounts• Communicate clearly, concisely and effectively; listen to, & understand information & ideas as presented verbally.• Work in a fast-paced, culturally diverse team-oriented environment.

Cherthala

i. Study the present system of waste management and suggest ways to reduce its impact, reveal shortcomingsof the management system and identifying the areas that needs improvement.ii. Periodic investigation and evaluation of the company’s environmental interactions, impacts andperformances, with the aim of establishing an environmental management system.iii. Providing input to the management with regards to reducing the operational risk and suggest ways ofimproving it.iv. Researching and suggesting suitable environmental standards that the company can conform to/adopt.

New Delhi Area, India

i. Research activities related to projects under Mr. Surendra Singhai (Head, Centre for Sustainable Habitat)ii. Appraisal of Research and Development projects on Housing and Urban Infrastructure with a particular focuson environment related areas like Solid waste Management, Energy resource mapping, Renewable Energy.iii. Participation and critical appreciation of resources delivered by experts in conferences/seminars.iv. Co-ordinated and Documented capacity building programs conducted by Centre for Sustainable Habitat.

New Delhi Area, India

i. Supervised Nisergruna Technology Biogas plant operation and maintenance at Tihar Central Jail No 2, Delhi.Current Institutional Framework, Challenges, and Opportunities. Wrote frameworks & protocols for bettermanagement and utilization of generated waste, Standard Operating Procedures for Operation and Maintenance.ii. Feasibility studies for Solid Waste Management, biogas installations at different locations for NDMC.

Gujarat, India

i. Comparative study of two solar policies, Gujarat and National, Collected and Analysed data on solar rooftop.Ii. Calculated total CO2 emissions, opportunity cost of avoiding CO2 Emissions, & performed cost benefit analysis ofsolar installation.

Alleppey Area, India

i. Managed User Accounts, Upgrading software, Configuring networks, Backup/Recovery tasksii. Ensuring minimal or no service outages, responding and fixing any issues related to Computers.iii. Managing the office intranet switches/routers and ensuring smooth operations.

Bengaluru Area, India

i. Pursued CCIE Security (CCIE Security prerequisite cleared – 860/1000).ii.Proficient in CCNA and CCNP Routing & Switching, CCNA and CCNP Security.iii. Working knowledge in IPV6, MPLS, BGP and Frame-Relay.iv. Part of a team maintaining networking structure for the entire organization.

Bengaluru Area, India

i. Worked as Technical Support L1 Engineer for clients British Telecomii. Troubleshooting Networking issues at remote client locations.iii. Documented and logged Tickets and their statuses

Practical Utilization Of Ai For Project Management, Project Management

Understand AI’s history, evolution, and types, including Generative AI, by analyzing its role in technology and decision-making. ● Use AI.

Bachelor Of Technology - Btech, Information Technology

Master’S Degree, Environmental Studies

Activities and Societies: Study trip cordinator: Agumbe Rainforest. University Sports Coordinator Member