Abhilash Sureshan Email & Phone Number

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

Formerly known as Williams Lea Tag, is a private company that has been in the industry for more than 200 years. The business is predominantly into creative production and business support services.* Successfully led the completion of over 85 commercial projects, resulting in a revenue of more than INR 15 million.* Spearheaded the creative production of TVCs, online videos, digital banner and shopper assets.* Demonstrated strong understanding of brand guidelines with keen interest to research and gain valuable insight into business units, products being offered under the specific client account.* Implemented an appropriate governance and escalation model for all projects and assignments.* Defined, monitored, and controlled operational metrics and scorecards.* Managed demand and forecast, including capacity planning and recruitment to achieve production capacity.* Efficient use of CRM database in order to analyze the success and learning’s of our campaigns, developing and understanding of trends and providing insights.* Liaised with internal agencies to meet legal requirements, handle post-production work, and ensure delivery.* Developed workflows to improve efficiency and streamline work processes.* Diligently managed the acquisition of usage rights for music, on-screen talent, and VO recordings through effective rights management processes.* Added and refined digital asset metadata using DAM (Digital Asset Management) via Microsoft Azure and Amazon S3 to ensure efficient reviews, accurate searches and increase end-user productivity.

Bangalore

Deluxe Entertainment Services is a film post-production power-house based in Los Angeles which specializes in creating, transforming, localizing and distributing content. Established in 1915, Deluxe’s client pool mainly comprises of film and television studios, digital content providers, motion-picture groups and advertising agencies. As a Client Service Specialist, I was involved in managing the distribution of digital assets (DCP) and KDMs for special theatrical screenings and wide releases. I had the pleasure working with a team of brilliant individuals who were based in Burbank and we constantly liaised with internal and external stakeholders to manage film post-production work and content distribution worldwide. Core responsibilities:* Managed the theatrical content distribution of Sony Pictures Entertainment and Amazon Digital Studio for domestic and international markets.* Collaborated with support teams to manage escalations or technical challenges related to theatrical screenings.* Supervised project completion on content restoration, format conversions, dubbing and subtitling for theatrical and pre-release screenings.* Maintained clarity of information and good channels of communication between the Producer, Editor, Supervising Sound Editor, facilities companies, and Production Accountant.* Ensured that the film's post-production budget was manageable and achievable, and that all deadlines were met.* Overseen the successful distribution of more than 500+ DCPs (Digital Cinema Package) and KDMs (Key Delivery Message) for high-profile clients.

Bengaluru Area, India

Recognized by IBM’s soft layer catalyst startup programme, Tettares is an IT solution provider which primarily focuses on enterprise support. Apart from application development and maintenance, the company also provides technology infrastructure services, consulting, and system integration. My work in Tettares required managing client portfolio and creating prospective leads for new projects.Core responsibilities:* Building relationships with customers and stakeholders to establish a long-term business.* Effectively engaged in high-level negotiations resulting in the creation of profitable contracts and the establishment of mutually beneficial partnerships with clients through effective and regular communication.* Facilitated the creation of annual budget, streamlined operational processes, and developed strategic business goals, resulting in improved efficiency and cost savings, while proactively addressingproduction challenges.* Drove high levels of performance and productivity by directly managing a team of six professionals, fostering a culture of collaboration and accountability..* Efficiently monitored and managed key performance objectives, including client satisfaction levels, adherence to SLAs and TATs, and quality compliance, to ensure successful project outcomes.* Demonstrated diligence in ensuring complete and timely filing of all necessary and regulatory documents, while consistently monitoring compliance with applicable regulations.

Sydney, Australia

At Ikea, I was specialized in home and outdoor furnishings, with a focus on preparing the warehouse for business, managing inventory, and resolving challenging customer situations. As a Self-Serve warehouse employee, I have a unique advantage of overseeing products from every home furnishing business area, including Bedroom, Kitchen, Outdoor, Living Room, and Office, allowing me to develop a deep understanding of the store's offerings. In this customer-facing role, I personalize interactions, build trust, and leverage my product knowledge to increase sales through upselling and cross-selling. The Self-Serve department is a key contributor to the Tempe store's business, accounting for 70% of sales, and I have gained cross-functional experience by working in other departments such as Recovery, Textiles, and Full-Serve (Goods Flow Out) thanks to Ikea's flexible work policy.Core Responsibilities:* Strategically managed inventory levels and shelf capacity, ensuring each product had sufficient stock count to meet customer demand and making sure products were displayed in the most effective locations throughout the store.* Trained and mentored new team members, providing guidance on store policies and procedures, product knowledge, and customer service skills to ensure they were equipped to deliver exceptional experiences to customers.* Proactively engaged with customers to identify their unique needs and preferences, offering personalized solutions and expert advice to enhance their shopping experience and exceed their expectations.* Supported the successful execution of planned commercial activities throughout the store, collaborating closely with cross-functional teams to ensure seamless integration and optimal impact.* Coordinated with other departments to create visually appealing and inspiring showrooms and displays, using innovative design and merchandising techniques to highlight key products and drive sales.

Brookvale, New South Wales, Australia

MySALE Group, an established online retailer with flash and retail websites across Australia, New Zealand, South-East Asia, and the United Kingdom, was founded in 2007. As a merchandise planner, I was responsible for spearheading the merchandise planning process with a key focus on promoting the retail side of the business. Although a significant portion of the business is based on flash sales, the company had shifted its focus towards developing a new retail platform through dropship.Core responsibilities* Oversaw merchandise performance, adapted inventory as needed to increase sales volume* Created EDMs for website channels like OO.com.au, DealDirect.com, and TopBuy.com* Scrutinized and consistently liaised with buyers regarding SOH, price-points, and banners* Used competitive analysis, past performance, and margins to reprice merchandise* Prepared weekly and monthly sales performance reviews and financial reports* Evaluated profitability of in-season sales, financial and inventory performance and suggested adjustments when needed* Developed tactical plans to meet strategic and financial goals* Curated key lifestyle themes and ideas around product assortments.

Sydney, Australia

Established more than 40 years ago, Harris Farm Markets has remained a family-owned business with more than 22 markets and 1,500 employees. While I was originally hired as a Shop Assistant, my role quickly expanded to Grocery Supervisor responsible for a team of two staff members.One of the elements of this role that I believe will prove valuable in my future marketing and operational roles is that of product placement. Unlike other large retailers, Harris Farm Markets does not charge suppliers for shelf space and, as a result, Grocery Supervisors have the freedom to situate products on shelves where it sees fit. This exposure has given me valuable insight into consumer behavior as well as which products perform well where.Core responsibilities* Directed the day-to-day management of the Manly branch (the largest branch of the chain), including ensuring impeccable cleanliness, supervising a team of skilled staff members, overseeing swift deliveries, and facilitating seamless payments.* Exemplified exceptional customer service, providing valuable assistance and insightful information to customers, while communicating in a friendly and professional manner and proactively highlighting promotions and special offers.* Coordinated dynamic in-store demonstrations and activations with industry-leading suppliers, strategically advising them on the most impactful locations to set up their stands for maximum exposure and engagement.* Orchestrated the management of stock shipments and inventory with precision, meticulously handling store transfers and minimizing wastage, conducting frequent stock-takes, and ensuring timely ordering of new stock to maintain optimal inventory levels and avoid stock-outs.* Fostered an environment of continuous improvement by training and delegating tasks to three co-workers, ensuring streamlined and efficient operations at the Manly branch.

Sydney, Australia

During my internship within the Marketing Division at Genesys Laboratories I had the opportunity to work closely with the Marketing Manager. I enjoyed learning more about content marketing and electronic newsletter creation, and had the opportunity to put my strong analytical skills to good use.As the first role within Marketing that I held after completing my MBA, this job presented me with the opportunity of drawing from the substantial theoretical foundation which I had developed and experimenting with the practical application thereof.Core responsibilities• Consistently liaising with the Marketing Manager based in Melbourne, which further involved being highly productive while working without supervision and mostly in isolation• Developing presentations, process maps and other e-learning materials for the field marketers• Highlighting any changes in policies or campaigns for field marketers• Performing extensive market research regarding expanding Genesys Laboratories into Asia, as well as performing data mining and analysing market data• Assisting with ad hoc administrative duties

Bengaluru Area, India

24|7 Customer is an international information technology service company. Tasked with supporting one of its largest clients, Expedia UK, my role involved offering assistance and booking information to call-in clients seeking to travel abroad.During the course of my employment with 24|7 Customer I was able to hone my call conversion and call quality ratings by actively adopting better client -service models to ensure the ultimate satisfaction of all of my callers. I managed to attain a 59% call conversion rating (as opposed to the average 48-50%), and also attained an 85% call quality rating (as opposed to an average of 70-80%). Core responsibilities• Offering general customer service, information and assistance to anyone who called in with travel-related enquiries• Actively seeking to convert enquiry calls into sales calls, resulting in an average of 14 out of 23 calls per day being converted• Handling escalations and ensuring customer satisfaction• Facilitating bookings on the telephone including payment of these bookings• Upholding strict confidentiality while working with the sensitive financial information of clients• Assisting repeat clients when they specifically asked to deal with me

Bengaluru Area, India

In my capacity as an Internet Analyst, my primary duty entailed the vigilant monitoring of sports broadcasts across television and online platforms to discern the presence and impact of our clients' branding, thereby determining its monetary worth. Subsequently, I undertook the meticulous task of crafting comprehensive reports delineating the exposure garnered by each brand during these sports events.Key Responsibilities:* Crafting and delivering meticulous brand analysis reports tailored to individual clients or brands.* Conducting thorough and impartial market research analytics encompassing diverse sponsorship ventures worldwide.* Facilitating revenue generation surpassing $1,000,000 through the strategic analysis of sports event fixtures.* Serving as the representative liaison for a prominent client, Redbull, in the capacity of an account executive, exclusively focusing on their interests.* Collaborating with rights holders, brands, agencies, and broadcasters to monitor, evaluate, and offer strategic counsel aimed at maximizing clients' assets within the realm of sports events.

After commencing the role of IT Staffing Specialist at Personal Network, I was quickly promoted to Senior IT Staffing Specialist. This saw me not only focus on the recruitment process and ensuring that I matched exceptional candidates with promising opportunities while closely managing client relationship, but I also assumed full responsibility for the hiring, training, performance and management of a team of 5 professionals.Core responsibilities• Employing a wide variety of methods to attract candidates, including internet advertisements, internal and external networking, and leveraging referrals• Managing more than 10 clients simultaneously, including working closely with companies like Dell, HP and Accenture to understand their unique role requirements and company cultures• Managing a small team, ensuring they were up to speed with their monthly targets and maintaining a high team morale where collaboration was encouraged

Personal Finance Mastery, Personal Finance

Master Of Business Administration Advanced (M.B.A.), Marketing

Bachelor Of Commerce (B.Com.), Business Administration And Management, General

Activities and Societies: Virtuoso Management Fest, Category - Best Manager

Class 12, Commerce

Activities and Societies: Swimming, basketballOisca International - Gave a speech on the applications of modern technology in India's.

High School, Class 10