Team Lead, Application Delivery
►Joined the systems support team developing and testing applications for insurance clients in the US.► Led, trained and quality checked a team of 6 associate engineers.► Supported Sammon's financial group insurance application in the US.► Escalation point for level 1+2 daily client/user service requests and incident 'tickets'.► Worked to tight SLA targets on issues resolution including policy effective dates, account configs/logins.