PRODUCTION, SALES & MARKETING.

Key Result Areas Planning & Management Planning & controlling the complete service function with accountability on profit & loss. Defining the service standards and ensuring compliance to the norms. Managing the escalated cases and addressing the concerns registered at a higher level.Sales & Marketing Operations Managing the sales and marketing operations and accountable for increasing sales growth.  Driving sales initiatives to achieve business goals & managing the frontline sales team to achieve them.  Implementing sales promotional activities as a part of brand building and market development effort. Conducting detailed market study to analyze the latest market trends and tracking competitor activities and providing valuable inputs for fine tuning the selling and the marketing strategies.Business Development Evolving market segmentation & penetration strategies to achieve targets. Identifying key/ institutional accounts and strategically securing profitable business.Service Support Assisting in the entire service/ maintenance function & co-ordinating with the customer service team for providing proactive maintenance solutions. Tracking daily complaints, ensuring proper manpower and route planning to ensure lesser response time and faster speed of service. Identifying areas of improvement and recommending process modifications to enhance operational efficiencies. Analysing the nature of faults and taking follow up actions to provide quality feedback of the product from the field.Customer Relationship Management Building relationship with clients for enhanced terms ensuring continued & repeat business. Providing instant service to clients, entailing provision of fastest solutions to customer concerns so as to enhance their satisfaction levels. Managing issues pertaining to customer complaints and addressing dealer grievances. Worked as ISA (Independent Selling Agent) for Reliance mobiles (Jan 2003 to March 2005)

Opening new franchisee in North Bengal, Sikkim & Nepal.Revenue generation from existing franchises & promoting them in schools & corporate sectors & Government sectors.