• Responsible for all India Accreditation management of the System Certification Business• Manage all certification and internal processes to ensure compliance to requirements and identify opportunities to enhance overall effectiveness and Quality of services• Prepare, control and maintain associated system documentation• Identify and introduce new services within the System Certification Business Line• Introduced audit services against 5 new ISO standards in 2017 • Obtained QCI and NABCB accreditations for new schemes of ZED, RMC and ISO 13485 • Defined and implemented processes for delivery of new ISO standards and new schemes• Manage end to end Customer Complaint and Customer Satisfaction processes• Manage Auditor and Expert Application, Qualification and Training process • Manage all processes associated with the Certification System like Internal Audits, Management Reviews, Impartiality Review processes for Certification• Organize for and face external audits by local and international Accreditation Bodies and TUV Germany, Ensure timely closure of audit findings, if any• Ensure compliance to various TUV Germany accreditation requirements• To plan, organize, conduct Annual Training programs for pan India auditors

• Responsible for management of QA&HSE systems in line with corporate and zonal requirements• Preparation of Project level QA/QC plans and procedures to ensure compliance with contractual, system requirements and ISO standards. Ability to handle end to end QHSE aspects of a project • Conduct trainings on QHSE, ISO 9001, ISO 14001, OHSAS 18001, ISO 27001, communication skills, auditing skills, team building, project management and some client specific requirements• Initiated various quality improvement activities and Quality monitoring methods. Introduced new procedure for tracking, analysis and measurement of internal and client comments and errors, introduced monthly monitoring and reporting of Quality issues and complaints• Responsible for updating QMS including SOPs, work instructions, checklists and other supporting documents for office and site activities, procurement and inspection of Project material • Responsible for Management Reviews and internal Audit process for QHSE management system. Manage communication with Certification body for ISO 9001:2008 certification as Deputy M.R.• Supported Sales and Project Managers on matters related to QHSE during tendering and project execution, attend client meetings and visits representing the QHSE function • Leading 10 member global team working on revamping the Jacobs Corporate QMS in line with requirements of DIS ISO 9001:2015

• Lead Auditor for ISO 9001, ISO 27001,ISO 20000-1, ISO 14001,OHSAS 18001, ISO 50001 & Integrated Management Systems • Conducted over 650 man days of second/third party audits and risk based assessments against various ISO standards and client specific requirements in India and many international client sites • Audited key clients like HP, IBM, Infosys Limited, Vodafone Malaysia, L&T Infotech, MCX Technologies, HCL Technologies, Emirates Nuclear Energy Corporation (ENEC), Tarapur Atomic Power Station (TAPS). Received appreciations from many clients on audit management skills• Lead Trainer for IRCA accredited lead and internal auditor courses for ISO 9001, ISO 14001, OHSAS 18001 and ISO 27001. Delivered over 200 man days of training courses. Developed and delivered training courses on CAPA, Root Cause Analysis, MR Workshop, QHSE awareness, combined trainings • Delivered Lead Auditor and other training courses at IIM Kolkata, L&T Infotech, IBM China, Infosys Limited, HCL Technologies, RIL Jamnagar, Reliance Communications, Reliance Gas, BECHREL, Sudarshan Chemicals • Training Manager responsible for training delivery, sales, business development, tutor development and qualification, invoicing, tie-ups, out-standing recovery, accreditation management• Technical Manager responsible for set up the audit report pack review / certification decision process for over 45 countries. Reduced turnaround time by 40% through various improvements, process realignment, use of software’s and templates and trainings• Quality Manager responsible for retaining license to operate and coordination with accreditation bodies, internal audits, management reviews, customer complaint management, competence management.• Manager - Shared Services Centre responsible for providing administrative and technical back office

• Responsible for managing supply and distribution of petroleum products to ROs across India• Implementation of changeover from Microsoft access to software based scheduling• Developed web based shift stock reporting system linking Retail Outlets across India• Implemented projects on 5S, LEAN and 6 sigma for productivity and quality improvements

• Responsible for production planning and implementation, productivity improvement, cost reduction, rework control and workmen training for high and medium power transformer manufacturing• Worked on business process reengineering projects for productivity and quality improvement. Initiatives appreciated by management. • Part of team formed for implementation and certification for EMS (ISO 14001) and OHSAS (18001) requirements