Senior Vice President (Loan Iq Program Manager)
Current- Delivered a large-scale transformation program to implement controls across 40 applications impacting ~5000 Loan Ops users- Reduced operational risk by introducing automation and controls covering majority of Citi’s total loan balances- Managing technology budgets across portfolio of projects within the program balancing optimization and results- Analyzing program performance, identifying areas for improvements, and implementing changes to enhance efficiency- Managing a high-performing to ensure efficient execution of the program- Developing and executing on a complex integrated program plan across 40 projects across regions by effectively identifying and addressing the interdependencies- Instituting strong Program Governance and Oversight cadence by coaching teams to ensure focussed delivery- Co-ordinating with leadership across technology, operations, product, 2nd Line, and 3rd Line to ensure an integrated effort increasing the transparency and unified representation with the regulators- Creating an escalation framework to ensure risks and issues are appropriately identified, reported, escalated, and managed- Effectively communicating program goals and progress to senior stakeholders across multiple senior forums including Wholesale Lending Operating Committee and Wholesale Lending Steering Committee