• Lead team of 10 including developers, consultants, IT support staff to ensure seamless collaboration and task execution.• Manage the daily operations of team including budgeting, resource allocation, scheduling and workflow optimization.• Define and conduct competency-based performance evaluation for team members and mentor junior members on team on technical and professional development topics.• Resolve conflicts between members of the development and technical support staff by fostering collaboration among them using problem solving techniques.• Facilitate steering committee meetings with senior management and stakeholders to present and advise on strategic decisions related to product roadmaps and technology investments that aligns with business goals.• Utilizes various BI and analytical tools to create dashboards and reports to track progress against key performance indicators set out by upper management.• Utilizes Agile methodologies such as Scrum to ensure timely delivery of projects.• Oversee the adoption of emerging technologies such as AI and cloud computing to drive digital innovation.• Spearheaded the development and execution of comprehensive digital transformation strategies aimed at modernizing legacy systems, optimizing workflows, and driving business growth.• Fostered a culture of innovation and continuous improvement within the development and IT support team by encouraging experimentation, embracing new technologies, and promoting cross-team collaboration.• Spearheaded cloud migration exercise of LMS and other high impact applications, significantly improving reliability and availability and also managed to achieve reduction in overhead cost by 20%.• Identified opportunities for automation within the organization's existing systems and implemented process improvement initiative, resulting in 22% reduction in company expenses.

• Facilitated launch and implementation of Agile projects, transitioning projects to support team.• Successfully managed projects with tight deadlines and limited resources.• Coordinated with team members to ensure tasks were completed on time and within budget.• Collaborated with clients to understand their learning and development goals, business objectives, and technical requirements and conduct thorough needs assessments to identify the most suitable LMS solution for the client's unique requirements.• Developed comprehensive project plans outlining timelines, milestones, and resource requirements and work closely with stakeholders to ensure alignment with project goals and objectives.• Managed project budget and oversaw expenditures to keep costs controlled and within budget parameters.• Increased profitability by 13%, NPS score by 26 points, and sprint efficiency by 26% within first year.• Assisted in the evaluation and selection of vendors and subcontractors.• Used Google Analytics to collects data from LMS portal and created reports and interactive KPI driven dashboard in Google Data Studio for LMS administrator and higher management that provide insights into overall utilization and learning activity.

• Design, develop and maintain Cognos, Business Object, Excel reports for predefined and ad-hoc business intelligence reporting. • Design, develop, and execute the ETL Jobs using in Data Stage.• Develop transactional and analytical data structures using IBM DB2 to support changing reporting requirements for business.• Perform predictive and correlative analysis for better decision making in corporate and dealership environment.• Identify inefficiencies in current processes through gap analysis and offered recommendations for improvement.• Prepare projections and forecast models to help predict financial impact of dealer reward programs.• Formulate dealer goals based on statistical data modeling.• Gather reporting requirements for sales, service and operations team. Create and schedule weekly and monthly reports for the Directors using Cognos, QlikView and Microsoft Excel. The reports were in various forms – dashboard, summary report, detailed reports etc.• Provide high level project updates to the VP of Network Development & Fleet and IT on project issues, plans and project direction.• Develop a set of metrics derived from raw company data to track improvements in organizational efficiency.• Define and analyze business and functional requirements. Apply business analysis modeling techniques appropriate to the solution being delivered.• Proficiently elicit and analyze stakeholder requirements; plan and execute collaborative requirements workshops with cross functional team across multiple geographies.

• Worked with Sr. Management, cross functional team Project Managers, user community and IT Professionals to create high-Level conceptual solutions to Business problems and ensured that the project progresses as expected and alert project team to risks and issues with suggestions on how to mitigate them.• Conducted project kick-off meetings with various stakeholders and participated in creation of project charter.• Manage project related issues and risks by formulating effective timely response plans which propel the desired organizational change.• Evaluate business unit and IT decisions to ensure they are in the best interest of customers and company goals; escalate project critical issues as needed.• Managed requirements from various departments (Sales, Service, Parts, Supply Chain, Network, Legal, Audit, etc) for daily, monthly, yearly reporting needs in various formats like MS Excel, dashboard reports etc.• Provide leadership and perform in various roles in response to business needs and project schedule, such as requirements gathering and documentation and support activities.• Create Current state and future state analysis and documentation to perform gap analysis & impact analysis for given requirements. • Implemented controls for Sarbanes-Oxley compliance to ensure data completeness and accuracy from multiple sources.• Designed and developed Interactive Dealer Dashboard using SAP Business Objects.• Created Interactive Deski and Webi business objects reports for ad-hoc business intelligence reporting.• Wrote and executed SQL queries using DB Visualizer for data analysis.• Implemented interactive event driven user friendly application mock-ups in Microsoft Expression Blend to provide better understanding of project scope.

• Developed an interactive web based portal for Broome County that presents statistical information on education and crime.• Designed intuitive graphical user interfaces using knowledge of serial communications and database design.• Created, delivered and maintained scalable system architecture to support a high-availability internet site.• Developed drillable web forms using ASP.Net and C#.Net development environment.• Embedded Google MAP API’s to add interactive maps and street view imagery in website. • Implemented Index based search for faster retrieval of google tiles to improve response time of website.• Used SQL Server & SQL Server Management Studio for database design, backup and recovery.• Modified existing software to correct errors, upgrade interfaces and improve performance. • Stored, retrieved and manipulated data for close analysis of system capabilities.• Identified and analyzed problems; developing alternative solutions to resolve underlying operational issues.

• Developed web-based Knowledge Management System (KMS) to store and retrieve information for various type of user types in easy and convenient manner. • Responsible for conducting user interviews, gathering requirements and analyzing the requirements. • Coordinated with sales and service team to understand the user requirements.• Created mock-ups/working prototypes and presentation to provide better understanding of project scope. • Used SQL Server & SQL Server Management Studio for database design, backup and recovery.• Developed web forms using ASP.Net, JavaScript and XML for the front end and user validation and data presentation.