• Lead the strategy for technology platforms, partnerships and external relationships• Create overall technology standards and practices and ensure adherence• Consolidate our technology platforms and create plans for each• Track, analyze and monitor technology performance metrics• Oversee all system design and changes in system architecture

• Management of ISO 9001 QMS • Internal audits for ISMS 27001• Consultation for readiness of QMS & ISMS• Auditing for BCMS • Conducting process improvement activities

• Played a key role in stabilizing fault management system to avoid customer escalations. • Managed Application monitoring using synthetic transaction monitoring and real user monitoring applications.• Manage Compliance to SLA agreed upon, to ensure timely delivery compliance• Has been pivotal in process automation.• Key member in monitoring tools best practices• Handling tools optimization.• Managing multi location fail over setup for monitoring. • Instrumental in… Show more • Played a key role in stabilizing fault management system to avoid customer escalations. • Managed Application monitoring using synthetic transaction monitoring and real user monitoring applications.• Manage Compliance to SLA agreed upon, to ensure timely delivery compliance• Has been pivotal in process automation.• Key member in monitoring tools best practices• Handling tools optimization.• Managing multi location fail over setup for monitoring. • Instrumental in reducing response time and MTTR for fault management system.• Have been awarded various individual & team awards Show less

• Managing Tier 3 data center• Looking after more than 150+ Servers & DR Site and 70 production databases• Spearheading a team of 75 people with direct reporting of 20 people• Responsible for daily IT operations and IT Systems up-dation• Managing SLA of 99.5% uptime SLA for all production systems• Key member for CBS migration from Oracle base to MS SQL and implementation • Handling team of 5 senior DBAs• Acting as Chief Information Security Officer for… Show more • Managing Tier 3 data center• Looking after more than 150+ Servers & DR Site and 70 production databases• Spearheading a team of 75 people with direct reporting of 20 people• Responsible for daily IT operations and IT Systems up-dation• Managing SLA of 99.5% uptime SLA for all production systems• Key member for CBS migration from Oracle base to MS SQL and implementation • Handling team of 5 senior DBAs• Acting as Chief Information Security Officer for ISMS• Conducting process improvement activities• Handling team of 5 information security auditors Show less

• Handled entire turnkey project for automation.• Software development for data processing various processes.• Handled data conversion to different languages for voter lists• Designed and developed multilingual entry tool using English language as keyboard layout. • Responsible for daily IT operations and IT System upgrades• Conducting process improvement activities• Data Management and data entry projects for different clients including Govt, Public undertaking