Abhijit Choudhury Email and Phone Number

Payments and Treasury Consultant | KYRIBA and TIS | SEPA | SWIFT | ISO20022 | Target | RTGS | PCI - DSS | Implementation and Support | Cash & Liquidity | Payments | Core Data | Financial Transactions

● Global Administrator for applications like Kyriba, Coprocess and TIS.● Work closely with the Vendor Management Office and Tech Risk teams to support the Treasury Operations Vendor Management program.● Develop strategic relationships with business managers throughout Treasury and across the Bank to ensure a commonality of purpose and sharing of best practice.● Document work performed and assisted in the development/maintenance of departmental procedures.● Manage multiple work streams, project manage to ensure timely delivery on objectives, and handle a very fast-paced timeline-driven environment.● Participate in the set-up of new entities, manage the firm’s cash bank account and establish proper cash controls (Master Data management).● Working with User access management reviews and audits on company level.● Closely working with SNOW to carry project, small enhancement request, Client onboarding requests.● Doing Non regression testing, preparing test scripts, working closely with payment flows and connection.● Working in collaboration with Major incident management team and product and support teams for critical failures and issues.● In-depth knowledge of Treasury management systems. ● Understanding of International Payments systems and standards like SWIFT, EBICS and SEPA. ● Execute all levels of testing (System, Integration, and Regression) ● Knowledge of various payments and statements formats like MT940, MT942, MT101, PAIN. ● Understanding of International Payments systems and standards like SWIFT, EBICS and SEPA

● Elevated MS Exchange infrastructure for Den Norske Bank (DNB).● Resolved complex mail-flow issues and managed databases.● Provided dedicated support to Microsoft Professional Customers globally.● Monitored critical alerts, implemented health checks, and prepared technical reports using Excel.● Led critical incident management and actively participated in major incident calls.● Conducted conference calls with onsite teams for Business As Usual (BAU) activities.● Analyze and present findings to both technical and non-technical stakeholders.● Implement incident response plans and participate in post-incident reviews.● Stay abreast of new features, updates, and best practices in Microsoft Exchange Server.● Configure and manage features like database availability groups (DAGs) for high availability.● Plan and execute patch management strategies for Exchange Server● Implemented SCCM CB Software for software deployment and patching.● Delivered expert EUC remote support, troubleshooting, and ensured IT compliance.● Executed role management activities in Active Directory.● Implement RBAC (Role-Based Access Control) for SCCM console access● Configure and manage Endpoint Protection policies.● Managed customer databases and facilitated client updates.● Conducted KYC processes, contributing to streamlined operations.● Monitor key performance indicators (KPIs) and provide regular reports to senior management.● Drive operational excellence by optimizing processes and workflows.● Automated workflow processes for billing inquiries and master database management.● Conducted technical process and product training sessions.● Utilized technical skills for team shrinkage management, rostering, and process improvement.● Acted as a technical queue manager for task assignments and demonstrated proficiency in teamhandling.● Implement strategies to improve customer satisfaction in billing processes.

● Addressed direct customer complaints, focusing on technical aspects of product and servicechallenges.● Managed a comprehensive technical knowledge base for all departments.● Collaborated - Smartphones (TSI) October 2011 - October 2013● Specializewith core management for technical enhancements to business strategies.● Sr. Technical Executed in troubleshooting smartphone software, operating system issues, andnetwork-related problems.● Provided technical assistance for application usage and acted as a virtual technician for Androidand Apple platforms.

Have worked as a end-user technical support Engineer for windows platform.

Have worked as an OJT mentor and subject matter expert for capital one project.Have handled a team of 10+ as a team lead.