Abhijit G Email and Phone Number

• Qualified B.E. (Computers) with nearly 15+ years of rich experience in IT Service Delivery, ITIL Implementation, Helpdesk Management (Service Delivery & Remote Support), Infrastructure Management (Active Directory in Windows 2000 / 2003), and Process Migration & Up-gradation, People Management.• Proven track record of successful operations management and proactively driving service level management to meet or exceed the quality of service commitments• Expertise in Business Continuity and Disaster Recovery Planning; demonstrated excellence in building & implementing of ISO and ITIL Best practices; adept in aligning IT processes with ITILv3 Processes by establishing Incident & Problem Management meetings and decreasing turnaround time• Adept in dealing with vendors and developing & streamlining systems with a proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters• A forward-thinking & team-oriented person with strong communication, analytical and problem-solving skills