Driving operational excellence through CRM expertise 🌐 | Pioneering seamless technology integrations🌟 My extensive 17-year career has centered around leveraging technology to solve complex business challenges, particularly in CRM systems such as Siebel and Salesforce. Expertise in both platforms has enabled me to deliver bespoke solutions tailored to enterprise needs, especially in the demanding telecom BSS/OSS sector.My proficiency spans across intricate Siebel CRM configurations and implementations, where I've significantly boosted system performance and user satisfaction. Collaboration tools like Confluence and JIRA have been instrumental in managing these projects effectively.I have a passionate focus on automation, showcased in my implementation of Siebel CRM Automation Testing using Python, Salesforce Metadata analysis using Rest API and Python and web-based package creation using Python Flask. Additionally, my knowledge extends to creating innovative tools like the CR Estimator with Microsoft Forms and Power Automate, underscoring my role as a technological facilitator.Within Salesforce, my experience with Flow, and Lightning applications has been critical in enhancing development and productivity, refined further by automating processes using UiPath StudioX for robotics.👋 Eager to engage with professionals who are as enthusiastic about transforming business operations through advanced CRM solutions as I am. Let’s connect and discuss how we can drive change together!