Key Deliverables: Leading team of 14 highly trained professionals to Manage the Network and telecom domains. Provided technical direction and support to engineers and administrators in troubleshooting problems. Increased Team productivity by Encouraging employees and monitored procedures and documentation for further productivity. Maintained optimal network performance by performing network monitoring and analysis. Ensured network security by developing network access and performing evaluations. Worked in collaboration with the senior project manager to define project goals and establish a timeline and plan to achieve them. Provided support and counsel to peer management team in an effort to achieve Information Technology and/or individual peer team goals. Provided monthly reports, to senior management regarding network statistics, performance, trend analysis, and security. Communicated with clients and peers regarding policies, technologies, and enhancements as they apply to enterprise services. Organized and prioritized work to complete assignments in a timely, efficient manner. Enthusiastically performed tasks that were outside of my job description.Notable Attainments: Successfully In-sourced the IT Operations from Vendor Improved the Overall customer satisfaction from -40 to 90+ Focused on taking Shift-Left Tasks from Level-3 teams

Key Reponsibilities:- Managing team of 8 and supporting the business 24x7x365 and on-call support as needed Assist in deployment, incident and problem management related to internal and client environments as required On the panel of Change Management. Responsible for planning and implementing/assisting changes on core network equipment Proactively manage the service and security requirements of all network systems Incident Management, Escalations, Monitoring Work as a team member with other technical staff to ensure connectivity and compatibility between systems Provide technical expertise around Juniper (JunOS/ScreenOS), Cisco, F5 and Linux network service technologies Configure, implement, and troubleshoot a variety of Ethernet-based network services including Routers, Switches, Firewalls, Load Balancers and VPN devices Perform advanced monitoring and reporting related to network systems like Zenoss, uptime, uptrends, MRTG Create and maintain comprehensive documentation for network services, procedures, and policies Work with vendors to resolve complex network problems Document network problems and resolutions for future reference Work within ITIL framework to deliver services

 Incident Management, Escalations, Monitoring Work as a team member with other technical staff to ensure connectivity and compatibility between systems Provide technical expertise around Juniper (JunOS/ScreenOS), Cisco, F5 and Linux network service technologies Configure, implement, and troubleshoot a variety of Ethernet-based network services including Routers, Switches, Firewalls, Load Balancers and VPN devices Perform advanced monitoring and reporting related to network systems like Zenoss, uptime, uptrends, MRTG Create and maintain comprehensive documentation for network services, procedures, and policies Work with vendors to resolve complex network problems Document network problems and resolutions for future reference Work within ITIL framework to deliver servicesNotable Attainments: Awarded as Employee of the Month for rendering exemplary performances. Deployed firewall (SRX240h) in new office

Key Deliverables: Troubleshooting customer networks riding Virtela backbone and ensuring defined uptime of the network. Working in close relation with international carriers such as Level 3, Qwest, AT&T, Flag, Interoute, VSNL, Singtel, Bharti, Cable & Wireless, China Netcom, ANC, DYX, NTT, Qwest, Radiant, Reduno, etc. for all BGP advertisements and troubleshooting circuit issues. Taking care of technical issues related to the latency & packet loss on circuit like E1, T1, DS1, DS3, DSL, Ethernet, DSL, etc. Generating & updating report generation via TT System such as Siebel7. Establishing the remote connectivity via Out of Band access to the CPE. Co-ordinating with Cisco / Juniper for different hardware issues and RMA of equipment. Troubleshooting critical issues on multi-vendor platform such as Cisco, Juniper and Netscreen.  Working for major international customers - Hitachi, IBM, D&B, GAB Robins, Varian Medical System, Lam Research, Extreme Networks, etc. Verifying the newly implemented customer network, testing fail-over and taking the handover.Notable Attainments: Recipient of Employee of the Month awards, twice. Got promoted as Tier 2 Engineer in Jan’08 and Ops-eng during Dec’08. Efficiently helped in building Point of Presence (POC) for the organisation in Dubai.

Key Deliverables: Rendering technical support for a various range of products such as routers, switches, broadband, modems, VPN routers, and the complete range of wireless products working at 802.11 a/b/g standards (Wireless products ranging from Access points, Routers, Adapters, and Digital Home Product).Notable Attainments: Awarded as Employee of the Month for rendering exemplary performances.