Abhijit Sen Email and Phone Number

A global business being managed at a regional level, delivering services at the same global standards and adding value to the global business as a whole, poses it's own set of challenges and excitement. Being as demographically as well as Geographically diverse as the India Corporate channel is, every day presents a brand new situation. Strategic as well as tactical planning becomes a part of the daily life and being able to see the business revenue flourish under lean costs is heartening. A… Show more A global business being managed at a regional level, delivering services at the same global standards and adding value to the global business as a whole, poses it's own set of challenges and excitement. Being as demographically as well as Geographically diverse as the India Corporate channel is, every day presents a brand new situation. Strategic as well as tactical planning becomes a part of the daily life and being able to see the business revenue flourish under lean costs is heartening. A challenging and dynamic environment which required quick and thought through decisions along with extreme flexibility. Show less

Handled the Home Loans and insurance wing of the largest Mortgage company in the world. Core job of the process was to keep people in their homes through mortgage modifcations and other benefits extended to the customers. Also entail dealing with correspondence for the Mortgage customers (non email).

Managing an outsourced British Telecom process with voice and email capabilities, with a team of 4 assistant managers and 12 team leaders. Delivering client and cstomer satisfaction measurables in terms of quality and quantitative economy.

Joined as Team Leader Operations for Capital One US and went on to be promoted to the next level as Manager Operations in 14 months. Handled a span of 100 employees working for the CapOne Rewards Program.

Joined as process associate for collecting on delinquent private label credit cards, was selected to join GE Fleet services within 6 months of employment and was in Manchester, UK for 4 months. Was promoted to the level of Process Developer within 1 year and was made responsible for the training of new hires. Was given the responsibility of managing the 'Whitbread' client for Fleet Services.