Abhijit M. Email & Phone Number

Houston, Texas Area

Houston, Texas Area

Houston, Texas Area

• Worked extensively on Process analysis in a competitive process/IT outsourcing market• Implemented Kaizen to define existing processes using process mapping and drive the process to standardization by eliminating waste in the process steps• Measured existing process performance by defining metrics and identifying data sources for the metrics• Transferred Knowledge to the offshore deployment team and monitored progress using defined metrics• Identified and mitigated risks during the transition till the process stabilized• Improved non-standard processes using process standardization, IT solutions, simplistic automation techniques, formulating templates• Defined processes for effort estimation and handled change management• Lead a team to implement IT systems to improve interaction between different vendors.• Analyzed different existing systems and data that needs to be captured to satisfy the IT systems requirement (Dispute Tracker Tool - DTT)• Created project plans to implement pilot phase of the interaction model between three vendors.

Created a project plan and received approval from the manager and the stakeholders on Asset Management Planned the entire process to reduce response time and lay out of the optimized way to manage assetsInitiated the project with continual feedback on the requirements from the stakeholders

Lawrence, Kansas Area

Monitored entire University of Kansas Network connections using Nagios and Backup using Networker Conducted Health checkup of Servers using Cyclades and assigned tickets for issues using Remedy Executed change requests and scheduled jobs using Autosys

Outlined a project plan and developed strategy for data handling and management of processDesigned the optimized process to meet the requirements of client (Sherwood Center - Special Ed School)Executed and implemented the system at the end of Spring semester as a part of Quality Management

Collaborated with other team members and resolved critical issues in Mail Flow on Lotus Domino ServerAdded/Removed User accounts and Mail files, defined User access at different levels

App. Administration (Client: - Department of Work and Pension, UK Government) Interacted and assisted customers to get employment by providing services in application support

Scripted passwords changes and patch deployment using VB scriptPerformed Comprehensive Health Checkup of Operating System using Opsware and Update Expert referring to Advanced Device Management System (ADMS) databaseHandled incidents of troubleshooting Active Directory and Network issues for Win 2k and 2k3 servers

Completed Training in:Advanced Win Server 2k3 Active Directory and Network Infrastructure (WINS, DNS, DHCP and IIS)VMware ESX Server and Virtualization. Windows Server Clustering and Intro to SAN and NAS.ITIL service concepts and Ticketing tool - Service Center (Peregrine).

Ms, Engineering Management

Bachelor Of Engineering, Mechanical Engineering