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Abhijith Sunilkumar is listed as Customer Support Associate at Tech Mahindra based in Hyderabad, Telangana, India. AeroLeads shows a matched LinkedIn profile for Abhijith Sunilkumar.
Abhijith Sunilkumar previously worked as Customer Support Associate at Tech Mahindra Business Services and Customer Support Executive at Worxpertise. Abhijith Sunilkumar holds Bachelor Of Technology - Btech, Mechanical Engineering from Ilm College Of Engineering And Technology, Perumbavoor.
My name's Abhijith S, and I'm a mechanical engineer from ILM CET under (Mahatma Gandhi University, Kottayam) with experience in technical softwares like Solid Edge, Solid Works, CREO and CATIA. I had completed the project on "Study and Analysis of Concrete Solar Water Heater". Skilled in Computer-Aided Design (CAD), C, C++, Solid Edge, SolidWorks, CATIA, CREO, SAP(MM0, SAP (SD), DBMS(CRM), Mechanical Drawings and Strong operations professional.Experienced mechanical engineering graduate skilled in roles ranging from mechanic trainee and service advisor to quality inspector and customer support associate. Proven expertise in service desk operations and customer support, coupled with hands-on experience as a graduate apprentice trainee.Feel free to contact me at abhijiths1996@gmail.comAbhijith S
A career timeline built from the work history available for this profile.
Hyderabad, Telangana, India
• Respond promptly to customer inquires providing accurate and comprehensive information.• Assist customers with product-related issues, guiding them through troubleshooting steps.• Collaborate with cross-functional teams to resolve issues and improve overall customer experience.
Gurugram, Haryana, India
• Handle and resolve customer complaints, aiming for first-contact resolution whenever possible.• Document and track customer issues, ensuing thorough follow-up until resolution.• Provide insights and feedback to enhance internal processes and workflows.
Chengalpattu, Tamil Nadu, India
• Conducted thorough inspections of mechanical components to ensure compliance with quality standards.• Implemented corrective actions to address deviations and improve overall product quality.• Collaborated with cross-functional teams to enhance manufacturing processes
Bengaluru, Karnataka, India
• Complaint registration related to Server Maintenance, Cloud Computing & Up gradationof existing Server & Storage Hardware• Annual Maintenance Contract work scheduling for partners IBM, Dell, Oracle, Cisco,Wipro• Faility Management Services – Deployment of Level 1, Level 2, Level 3 customer serviceengineer at the client location
Adoor, Kerala, India
• Floorshop Inspection and service outcomes• Call customers to advise them about service changes or vehicle pick-up times• Proficiency with industry-specific software
Adoor, Kerala, India
• Collaborated with seasoned mechanics to diagnose and address mechanical issues in light motor vehicles, gaining exposure to engines, transmissions, brakes and electrical systems.• Participated in routine maintenance tasks, including oil changes, tire rotations and fluid checks, following maintenance schedules.• Observed and learned effective communication with customers to understand reported issues and provided clear explanation of required repairs.
Activities and Societies: Basketball, Social Services
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Abhijith Sunilkumar is listed as Customer Support Associate at Tech Mahindra.
Abhijith Sunilkumar is based in Hyderabad, Telangana, India.
Abhijith Sunilkumar has worked for Tech Mahindra Business Services, Worxpertise, Jbm Group, Navigator Systems Private Limited, and Tvs Motor Company.
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Abhijith Sunilkumar holds Bachelor Of Technology - Btech, Mechanical Engineering from Ilm College Of Engineering And Technology, Perumbavoor.
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