As a Business Analyst with an MBA in Aviation and International Business, I have a strong background in analyzing complex business processes and implementing effective solutions across various industries. I have more than 5 years of extensive experience in Business Analysis, Operations Management, Project Management, Complaint Resolution, Quality Management, and Team Management & Leadership.In my most recent role at Procure Analytics, I conducted detailed and quantitative analysis on structured and unstructured data using advanced Excel skills and PowerBI for various projects, including benchmarking, consolidation, categorization, savings analysis, and optimization. I also demonstrated ownership of projects by efficiently planning and managing them, collaborating with diverse stakeholders, and implementing automation tools like Automation Anywhere and UiPath to streamline processes. I collaborated with suppliers to perform file analysis and validate products and pricing, utilizing SAP and Oracle data for data management. I ensured accuracy and efficiency in analysis with a specific focus on reporting and data quality. Previously, at ANZ Bank, I provided high-quality customer service to internal and external customers, loading interest margin discounts, reconciling loans, and working on escalations. I also maintained various reports to track work volume and SLA, and coordinated with different teams to ensure the successful closure of complex requests. I am a performance-driven professional with proven skills in managing the entire customer lifecycle, evolving strategies that improved customer satisfaction, meeting and setting KPI and SLA targets, and planning areas of improvement. I am an effective communicator with strong relationship management skills, and the capability to relate to people at any level of business and management across the globe. I possess excellent analytical and negotiation skills, and a keen customer-centric approach. I am looking for a challenging and rewarding opportunity to leverage my skills and experience, and contribute to the growth and success of a dynamic organization.