Abhijith Lal Email & Phone Number

Palakkad, Kl, In

Bengaluru, Karnataka, India

Requirement Gathering:Collaborate with stakeholders to elicit, document, and analyze business requirements.Participate in workshops to propose Key Performance Indicators (KPIs) and create supporting documentation.Stakeholder Management:Build and maintain stakeholder relationships to ensure alignment between business objectives and proposed solutions.Conduct design sessions and workshops with end users to gather insights.Work closely with clients, data analysts, and stakeholders to understand reporting requirements.Data & Visual Analytics:Analyze data to identify patterns and insights that inform business strategies.Transform complex data sets into user-friendly reports and develop visually compelling dashboards using Power BI/MS Excel.KPI Identification & Documentation:Identify and propose KPIs to monitor business processes.Collaborate with UI/UX developers to design prototypes.Documentation:Create detailed documentation, including Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs), to communicate findings.Communication:Act as a liaison between business stakeholders and technical teams to ensure clarity in requirements.Testing and Validation:Ensure data accuracy and reliability in reporting deliverables.Assist in testing efforts, including User Acceptance Testing (UAT) and Integration Testing.Change Management:Facilitate organizational change by helping stakeholders understand its necessity and supporting implementation.Implement data governance and security measures to protect sensitive information.

Hyderabad, Telangana, India

Conducted detailed and quantitative analysis on structured and unstructured data using advanced Excel skills and PowerBI for various projects, including benchmarking, consolidation, categorization, savings analysis, and optimization assisting the sales and business development team.Demonstrated ownership of projects by efficiently planning and managing them, collaborating with diverse stakeholders, and implementing automation tools like Automation Anywhere and UiPath to streamline processes.Collaborated with suppliers to perform file analysis and validate products and pricing, utilizing SAP and Oracle for data management. Ensured accuracy and efficiency in analysis with a specific focus on Reporting, Data Quality, and Statistical Analysis.Played a crucial role in project management activities, providing updates on member performance in the PA program, ensuring compliance initiatives, and applying intelligent automation techniques to enhance project efficiency.Contributed significantly to continuous improvement by developing and maintaining strong relationships with stakeholders. Fostered open communication, aligned goals and objectives, and engaged in market research, competitive analysis, and strategic recommendations to enhance business growth opportunities.Actively participated in user acceptance testing (UAT) for successful system implementation. Emphasized proficiency in Data Interpretation and overall Data Analysis during UAT processes.

Bengaluru Area, India

Keeping the customer and requestors (Mobile lenders, brokers, personal bankers) up to date and informed of progress of requests .Provide a high level of customer service to the internal and external customers.Loading Interest margin discounts received by email from requestors and processing them to customers Loan accounts, issue letters and post them to printing sharepoint.Dealing with ANZ Home loans, Investments loans if reconciliation required ,backdate them accordingly and adjust them to customer loan accounts or via web voucher issuing.High quality of work, and taking ownership to resolve any customer queries and complaints efficiently and effectively.Act as key reference point for all team matters impacting the business and seeking approvals from Mortgages pricing team for refunds and process gaps.Manage and monitor the processing of daily requests in accordance with Bank policies/procedures and customer instructions and indexing the cases to relevant teams.Proper Allocation of work and making sure request are actioned before the cut of guidelines.Proactively identify gaps in the process and place internal controls to mitigate any operational risk.Regularly review processing effectiveness and implement improved processesForecasting and Planning Volumes and Productivity.Act as SME in solving queries of staff and handle escalation.Acceptance of initial work requests from Melbourne Team, prioritizing and distributing them to various team members.Monitors progress on outstanding mattersMitigate risk to improve audit ratings.

Bengaluru, Karnataka, India

Providing process updates to the team in a timely manner to ensure 0% (Zero Percentage) of errors and to deliver the best Customer Experience.Maintaining various reports on daily basis, which helps to keep a track on the work volume received and it's closure on a daily basis, so that the team doesnt compromise on SLA.Coordinating with different teams dealing with Superannuation (both onshore and offshore) to ensure the successful closure of the complex requests received from the customer.To work on escalations on daily basis and ensuring its closure at the earliest possible and assisting leads in terms of work allocation,SLAs ,breeches.Provide accurate and up to date information on all enquiries.To take initiative to identify process improvements, and present to Team Leader Manager with the solutions and the benefits.Have helped in automating few processes and provided Kaizen ideas as how to develop so that work load can be reduced.Deal with production related issues raised by staff and keeping the team informed about policies, procedures and new updates received.Understood the requirements of the customer.Helped maintain the queue without missing SLA.

Thiruvananthapuram, Kerala, India

Oversee and optimize all aspects of aviation operations, including flight scheduling, safety compliance, ground handling services, fleet management, crew coordination, facility maintenance, customer experience, emergency response planning, and performance monitoring, to ensure seamless, compliant, and efficient airline and airport operations.Collaborated with the ground staff at Emirates Airlines, providing support and assistance to enhance the efficiency of their operations.

Post Graduation, Mba In Aviation And Airport Business Management And International Business, Distinction

Under Graduation, B.Com Honours, First Class

Business/Commerce, General

Education record