Manage and oversee multiple projects, ensuring timely delivery, within budget, and meeting quality standards.Lead the development and execution of strategic initiatives,Manage and maintain functional SAP CRM modules and conduct regular system maintenance and updates.Responsible for collecting, analyzing, and interpreting data to provide valuable insights and recommendations. Use statistical techniques, data mining, and data visualization tools to extract meaningful information from data sets.Create detailed reports and presentations that communicate the findings to stakeholders, such as management, clients, or team members. These reports often include data-driven recommendations for decision-making.Use various data analysis tools and software, such as Excel and Tableau.Strategies and prepare the service cost of the product for maintaining profitabilityDevelop and implement system enhancements to improve efficiency and usability.Provide regular status updates to stakeholders and senior management.Lead cross-functional teams and collaborate with other departments.Material management and training of Field force.Stay current on industry trends, best practices, and emerging technologies for driving innovation.Contribute to organizational growth by increasing customer satisfaction through strategic planning and execution.

Handling Services in the East Region

Planned, created, tested, and deployed system life cycle methodology toproduce high-quality systems to meet and exceed customers’expectations in East Region. Hired 4 State heads for WB, NE, UP East, andBihar & Jharkhand, along with 7 direct company technicians. Appointed 48 service partners across the EAST region with properservice agreements to start operations Trained all service partners on CRM and mobile app operation. Ensured meeting all the direct dealers and promising service operationfor them with a clear-cut service layout for them.

Handled a geographically vast and challenging state with strategicallyappointing service partners and increasing SLA from 80% to 90% Reduced churn from 3 % to less than 2 % Received star award for almost every month which was given to 3 stateheads PAN India every month

Ensure processes are geared to meet CSAT scores to enhance thecustomer experience during installation and service recovery. (92%RSRSLA, 96% SOA, 80% HD upgrade, 10 % annual recharge throughcomplaints and < 0.8% churn) Handled a base of 0.4 million. Increased base from 0.25 million to 0.4million in 2 years. Reduced churn from 1.5 to 0.8% annually Increased fixed-term customers to reduce churn from 8% base to 40 %of the base. Received award from CSO for the exponential growth of fixed-termcustomers month on month.

 Uncovered and resolved strategic and tactical issues impacting sales andbusiness operations, resulting in more than 1k sales /day from 400numbers, and ARPU from 800 Rs to 1200 Rs Manage reporting to cross-functional leaders and arrive at a mutualorganization goal. Created strategies to develop and expand existing customer sales,resulting in an increase in annual sales and increased sub-base from 16kto 32 k within 2 years. PAT (Port Allocation Transfer) that enabled complete Business unitautomated with which customer is connected to which port and gatherdetails efficiently and network uptime

Project ObjectiveConceptualise, Design, reconcile, Implement and execute the distribution process of STB from the Vendors to us (MSO) to LCO and finally to the subscribers

Compare and contrast operational efficiencies between Hyderabad and Bangalore in the area of Reach Building, Deployment and Fault Repair.

 Worked as shift in-charge for production of metals like copper, cobalt,and nickel from raw materials.

 Responsible for maintaining equal proportion of mixture in the Agitator for the preparation of vitamin B medecines.