Responsible to drive tech solution for growth, merchant acquisition, customer NPS, partnership & alliances, build new revenue streams, digital transformation & AI/ML based process automation, & customer retentionLed >Rs.100 Cr+ top line contribution through multiple technology led products (e-commerce on web/app, on demand repair, new category - home / lifestyle / furniture, renewal automation, API product suite and B2B integrations, in-warranty service product, assured buyback /… Show more Responsible to drive tech solution for growth, merchant acquisition, customer NPS, partnership & alliances, build new revenue streams, digital transformation & AI/ML based process automation, & customer retentionLed >Rs.100 Cr+ top line contribution through multiple technology led products (e-commerce on web/app, on demand repair, new category - home / lifestyle / furniture, renewal automation, API product suite and B2B integrations, in-warranty service product, assured buyback / trade-in, identity theft protection, subscription based product, Avatar - shopify plugin)Led >70 customer NPS through claim filing / tracking digitisation, service workflow automation, diversity service types, chatbot, feedback management / analytics driven initiatives etc. Show less

Overall owner of multiple product roadmaps & directly managing product managers / analyst to deliver projects across web / app / B2B SAAS product (retail solution / technician app) / API suits / enterprise product / CRM / partner integrations / plugin / chatbot etc.

Led product management & cross functional programs to improve customer NPS & reduce customer & seller risk. Worked across product features on buying experience, seller ecosystem, supply chain management, content & catalogue system1. Boosted assortment by 30% through benchmarking, new bulk cataloguing product features targeting importers / quick listing; set target & governance for 100+ BD / ops team with the new tool 2. Reduced customer returns by 2% basis point through… Show more Led product management & cross functional programs to improve customer NPS & reduce customer & seller risk. Worked across product features on buying experience, seller ecosystem, supply chain management, content & catalogue system1. Boosted assortment by 30% through benchmarking, new bulk cataloguing product features targeting importers / quick listing; set target & governance for 100+ BD / ops team with the new tool 2. Reduced customer returns by 2% basis point through QAAS (quality as a service) product platform & integrated it across supply chain3. Launched user & device based profiling & bulk purchase check feature in order management platform to reduce the cash burn by 2 cr per month (seller risk)4. Enhanced risk control measures by putting customer blacklist, cash on delivery restrictions, return restriction and refund restrictions Show less

General management

Responsible for project planning and on the ground project implementation for leading non-profit agencies - USAID and World Bank. Worked as business mentor to portfolio of 9 micro entrepreneurs to launch / scale their businesses. Coached to create business plans, defined goals, marketing, get initial clients, make CAPEX/ hiring decisions, and manage financials. Facilitated launch of 3 new businesses and scaled remaining business with 100% top-line growth & created role model /… Show more Responsible for project planning and on the ground project implementation for leading non-profit agencies - USAID and World Bank. Worked as business mentor to portfolio of 9 micro entrepreneurs to launch / scale their businesses. Coached to create business plans, defined goals, marketing, get initial clients, make CAPEX/ hiring decisions, and manage financials. Facilitated launch of 3 new businesses and scaled remaining business with 100% top-line growth & created role model / entrepreneurship network in the community Show less

Led consulting engagement by managing team of upto 5 members and managed projects worth US$600k a year. Headed problem scoping, project planning, problem solving, hypothesis based research / analysis, primary / secondary, data analytics, formulate & recommend solutions, implementation plan & execute plan as neededSet-up a new service live for i3C on 'process excellence' & developed knowledge/team for the same in partnership with E&Y leading to 15% revenue contribution in 2 years… Show more Led consulting engagement by managing team of upto 5 members and managed projects worth US$600k a year. Headed problem scoping, project planning, problem solving, hypothesis based research / analysis, primary / secondary, data analytics, formulate & recommend solutions, implementation plan & execute plan as neededSet-up a new service live for i3C on 'process excellence' & developed knowledge/team for the same in partnership with E&Y leading to 15% revenue contribution in 2 years. Worked on diverse range of business issues across retail, BFSI, real estate and manufacturing industry. Extensively traveled outside India for project delivery. Domain expertise: Strategy, operation excellence, digital transformation, due diligence, benchmarking, cost control and change management Show less

Responsible leading market research / competitor & industry insights that identifies opportunity and answers key strategic questionsLed study to evaluate launch of silica manufacturing in Middle East by a global major