Abhi Krish Email & Phone Number

Melbourne, Victoria, Australia

- Provide outstanding support to clients across Australia through email and phone, ensuring high satisfaction by effectively addressing their needs and analyzing client feedback to identify trends for improved service delivery.- Manage client accounts using Planfix for efficient ticketing and cross-department coordination, while also conducting requirements gathering sessions to define client needs and document specifications.- Provide expert guidance on chemical management… Show more - Provide outstanding support to clients across Australia through email and phone, ensuring high satisfaction by effectively addressing their needs and analyzing client feedback to identify trends for improved service delivery.- Manage client accounts using Planfix for efficient ticketing and cross-department coordination, while also conducting requirements gathering sessions to define client needs and document specifications.- Provide expert guidance on chemical management systems and regulatory compliance to enhance client understanding and operational efficiency.- Handle IT help desk responsibilities by troubleshooting software issues and addressing complex queries via Jira, ensuring swift resolution.- Keep client information updated in the CRM and document all communications to support personalized service, while also liaising with internal departments to address client queries and manage chemical data effectively.- Create call automation lists with Twilio to streamline communication and improve response times.- Support the backend setup of Bitrix24 to ensure smooth integration with existing processes. Show less

Melbourne, Victoria, Australia

- Delivered high-quality IT support, efficiently resolving technical issues for a diverse client base through expertise in IT infrastructure and cloud computing.- Managed IT service requests via ticketing systems, ensuring timely responses and adherence to service-level agreements (SLAs) to enhance client satisfaction.- Collaborated on IT infrastructure projects, including hardware configuration and Microsoft Azure deployments, while maintaining quality assurance… Show more - Delivered high-quality IT support, efficiently resolving technical issues for a diverse client base through expertise in IT infrastructure and cloud computing.- Managed IT service requests via ticketing systems, ensuring timely responses and adherence to service-level agreements (SLAs) to enhance client satisfaction.- Collaborated on IT infrastructure projects, including hardware configuration and Microsoft Azure deployments, while maintaining quality assurance standards.- Provided specialized troubleshooting for network and broadband services using tools like Broadband Assurance and NATAMA, improving service uptime.- Maintained comprehensive documentation of technical processes and resolutions, contributing to an effective knowledge base for future support.- Utilized Salesforce and Siebel for accurate customer data management, actively engaging in IT consulting for process improvements and managing multiple support cases simultaneously. Show less

Colombo, Western Province, Sri Lanka

- Provided comprehensive technical support across departments, ensuring minimal downtime and achieving a high first-call resolution rate for IT-related issues.- Diagnosed and resolved hardware, software, and network problems through effective troubleshooting, while managing the organization’s IT infrastructure, including servers and user accounts in Active Directory.- Collaborated with cross-functional teams on system upgrades and conducting regular backups to safeguard critical… Show more - Provided comprehensive technical support across departments, ensuring minimal downtime and achieving a high first-call resolution rate for IT-related issues.- Diagnosed and resolved hardware, software, and network problems through effective troubleshooting, while managing the organization’s IT infrastructure, including servers and user accounts in Active Directory.- Collaborated with cross-functional teams on system upgrades and conducting regular backups to safeguard critical business data.- Delivered training and technical guidance to employees, enhancing their IT proficiency and reducing support requests.- Monitored security protocols and documented processes to improve internal IT support effectiveness and compliance with industry standards. Show less

- Successfully sourced and placed highly qualified candidates for diverse IT roles, enhancing the talent pool for critical client projects.- Improved efficiency by developing and optimizing Boolean search techniques, resulting in in faster candidate sourcing process.- Built and maintained an organized talent pipeline, keeping detailed records and improving the overall candidate tracking system.- Conducted over 50 phone screenings weekly, effectively managing interactions… Show more - Successfully sourced and placed highly qualified candidates for diverse IT roles, enhancing the talent pool for critical client projects.- Improved efficiency by developing and optimizing Boolean search techniques, resulting in in faster candidate sourcing process.- Built and maintained an organized talent pipeline, keeping detailed records and improving the overall candidate tracking system.- Conducted over 50 phone screenings weekly, effectively managing interactions with US Citizens, Green Card holders, EAD, and H1B candidates through the Vital Global application.- Consistently exceeded submission targets by coordinating timely preliminary interviews, negotiating competitive salary packages, and ensuring high candidate satisfaction.- Provided daily feedback and comprehensive reports to the Accounts Manager, aligning recruitment strategies with client needs and achieving higher satisfaction rate. Show less

Melbourne, Victoria, Australia

- Organized and maintained client files to ensure easy access and up-to-date information.- Answered phone calls and responded to emails promptly, providing excellent customer service.- Drafted letters and prepared reports for partners, facilitating effective communication and decision-making.- Performed basic bookkeeping tasks, supporting accurate financial record-keeping.- Maintained accounting records using accounting software, ensuring data integrity and… Show more - Organized and maintained client files to ensure easy access and up-to-date information.- Answered phone calls and responded to emails promptly, providing excellent customer service.- Drafted letters and prepared reports for partners, facilitating effective communication and decision-making.- Performed basic bookkeeping tasks, supporting accurate financial record-keeping.- Maintained accounting records using accounting software, ensuring data integrity and compliance. Show less

Kandy, Central Province, Sri Lanka

- Supported HR Specialists in the induction and recruitment processes, enhancing team onboarding efficiency.- Evaluated and recorded all banking transactions, petty cash expenditures, and credit transactions in Excel, ensuring accurate reconciliation of balances.- Opened new bank accounts for employees and assisted in payroll preparation by providing relevant financial information.- Maintained accounts receivable and payable, ensuring timely payments and accurate… Show more - Supported HR Specialists in the induction and recruitment processes, enhancing team onboarding efficiency.- Evaluated and recorded all banking transactions, petty cash expenditures, and credit transactions in Excel, ensuring accurate reconciliation of balances.- Opened new bank accounts for employees and assisted in payroll preparation by providing relevant financial information.- Maintained accounts receivable and payable, ensuring timely payments and accurate financial records.Resolved technical and application issues both over the phone and in person, delivering excellent customer service.- Installed and configured computer hardware, operating systems, and applications, optimizing workplace productivity. Show less

Master'S Degree, Information Technology (Business Analysis And Network Security), Gpa 4.83

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, Second Class (Upper)

Foundation Course In Human Resource Management, Business/Commerce, General

Advanced Certificate In Business Management, Business Administration And Management, General, Merit