• Conceptualized and created an E2E repository in ARIS in partnership with UK FinOps SMEs to facilitate training, auditing, and automation of processes• Developed a business strategy to document the processes for the entire UK FinOps organizational unit along with portfolio management• Performed the documentation, standardization & quality assurance of 200+ L5 documents for the FinOps team• Enabled Change Management, resolve conflicts, and set governance in place for the newly created ARIS repository by aligning with key stakeholders• Conducted Lean process and automation walkthroughs with 30+ SMEs to identify re-engineering opportunities in Finance Operations processes• Identified 30 quick wins automation opp. in UK FinOps processes with savings of 10+ hours leading to getting results in a sustainable month-end closure• Played the role of Project Manager (PMO) for an internal fraud detection project, with a cross-functional squad of 20+ members across geographies. Successfully completed the RFP stage, created a detailed project plan & manage communication, resources, Business Partners, and cost allocations for the project.

• Analyzed and enhanced Vodafone in-house chatbot- TOBi by redesigning 16 chatbot intents and delivering 26 FTEs savings to drive rapid automation• Spearheaded 6 RPA automation projects under the COE team in partnership with the Customer Support department and enhanced 48 queries across Backoffice and front office operation teams to discover efficiency worth 25 FTEs• Achieved Competitive Excellence (ACE) by discovering multiple Re-Engineering automation opportunities and quick wins with efficiency worth 12 FTEs• Liaised with operations Leadership teams & Business partners at a very senior level for Opportunity Assessment, Business Case approvals & Benefit realization.• Co-Worked with the UK-Ops team to facilitate UAT activities of a Case Mgmt. automation tool (PACE) along with its API to make it ready for deployment in FY 21-22

1. Created multiple customer personas for ICICI net banking and mobile banking customers2. Identified pain points, motivations, values, interests and demographics of various personas and devised highly tailored digital marketing strategies for them

• Provided software maintenance support to three global E-Commerce products of H&M namely Monkey, Weekday & Arket• Provided focused support in Business Go live and Testing go live cycles to the customers during software releases• Deployed code on testing & development environments after the resolution of defects