Passionate IT professional with expertise in project and product management. Proven ability to lead cross-functional teams to deliver high-quality projects on time and within budget using Agile methodologies. Skilled in creating project plans, managing timelines, and overseeing product development cycles. Experienced in conducting market research, defining product roadmaps, and working closely with development teams to ensure that products meet customer needs and business goals. Committed to delivering results that make a positive impact and adding value to any team or organization.

• Serving all IT-related services with effective strategic IT planning and oversight of IT performance.• Conduct in-depth technical analysis of all systems, including the governance framework, architecture, Data Center, disaster recovery and business continuity; delivered gap analysis and recommendations, attaining 99% uptime.• Development and maintenance of the IT strategic plan, monitor projects, priorities, standards, procedures, and overall IT performance.

I am an experienced IT support specialist with a track record of successfully managing tracking software solutions and supervising the implementation of Enterprise Resource Planning (ERP) systems. In this capacity, I have been the key player in guaranteeing the smooth operation and integration of ERP systems, greatly boosting organisational effectiveness.Leadership in ERP Implementation:Oversaw all aspects of the ERP systems' deployment, including planning, training, and post-implementation support.worked closely with cross-functional teams to determine and answer business needs, making sure that organisational procedures were smoothly integrated with the ERP solutions.Tracking Software:Oversaw and enhanced tracking software, significantly contributing to the tracking Personalised tracking solutions were put into place to satisfy certain organisational requirements, which enhanced visibility and expedited decision-making.User Training and Support:Conducted comprehensive user training programs for ERP systems, ensuring that end-users were proficient in utilizing the software for maximum productivity.Provided ongoing support and troubleshooting for both ERP systems and tracking software, addressing user concerns promptly and effectively.Process Improvement:Collaborated together with stakeholders to evaluate current procedures, pinpoint areas in need of enhancement, and put into place solutions that made use of ERP systems' capabilities to streamline workflows.Project management has incorporated tracking software, allowing for real-time reporting and monitoring for improved project visibility.